Bark Technologies

Make changes to your plan, adjust notification settings, and update your contact info.

⚙️   Account & billing center

Learn how to change your plan type, check data usage for the Bark Phone, update your payment information, view invoices, and more.



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Account & billing information

We understand that your needs may change! Here's a guide on how to manage your Bark Phone or Bark Watch plan while keeping your Bark Premi...

How do I manage my Bark Phone or Bark Watch plan?

Check if you subscribed to Bark through Apple/iOS

Open up your Bark parent app / dashboard.
Tap Account.
Scroll down to Billing.
If you s...

Manage your Bark subscription through Apple

If you got a message that Bark was unable to bill you, there's no need to panic. We've made it easy to update your payment information!
On...

There was an issue with your payment

Yes, you can adjust the date of your monthly invoice to a day that works better for you! Just follow these steps.
Note: You can only take ...

Can I adjust the start date of my billing cycle?

Share your unique referral link (or code) from Account Settings. When a friend signs up using it and stays past the free trial, you'll bot...

Refer a friend

We’re sorry to see you go! You can always reactivate your account at any time if you need us in the future.
  
    Log in
    to your Bark...

How do I cancel my Bark account?

If you've canceled your Bark account and are ready to return, follow these steps:


Log in to Bark with your previous login credentials.
R...

How do I reactivate my account?

Update your payment information or adjust your subscription plan.

Billing

We’ve partnered with AKKO, the leading tech device protection company, to provide peace of mind to your family in case your child’s Bark d...

Device Protection for Bark Phones and Watches

The Bark Phone is the only smartphone that comes bundled with Bark's Premium monitoring features, tamper-proof controls, and Bark wireless...

Bark Phone Orders and Shipping

The Bark Home is a small white box that you can plug into your home router in order to block apps and sites on any internet-connected devi...

Bark Home Orders, Shipping, or Returns

The Bark Watch comes with our monitoring built in — and no other kid’s smart watch has it.
Orders
Order the Bark Watch from us directly he...

Bark Watch Orders and Shipping

The Bark Phone and Bark Watch subscriptions both come with wireless service provided by Bark. As part of the setup process, Bark will assi...

Number Porting / Number Transfers

The Bark Phone and Watch come with unlimited talk and text, plus a data plan you can choose based on your family's needs. In your account ...

Review data, call, and text logs of your kid's Bark Phone or Bark Watch

Bark Phones are specially configured Samsung A-Series phones. Over time, Bark updates the Samsung model used for new Bark Phones.You can u...

How do I upgrade my kid's Bark Phone?

If you ordered it from a third party like Amazon or Walmart, you own the Bark Phone right away. If you ordered it from bark.us originally,...

Do I own my Bark Phone?

Yes! Whether you order the Bark Watch from our site or from another site (like Amazon), you own it right away. You'll still need a Bark Wa...

Do I own my Bark Watch?

Phones damaged by accidentWhen accidents happen (e.g. cracked screen), you have a few options:

Submit an AKKO claimIf you enrolled in dev...

Bark Phone Replacements and Returns

Watch damaged by accident
When accidents happen (e.g. cracked screen), you have a couple of options:


Submit an AKKO claimIf you enrolled...

Bark Watch Replacements and Returns

This article will help you find the account number and PIN for most carriers in the United States. If your carrier isn’t listed, please re...

How to find your number porting information

Can I buy a used Bark Phone or Watch?
We don’t recommend buying Bark Phones or Watches from third-party marketplaces. Once a phone or watc...

Buying, selling, or giving away a used Bark Phone or Watch

The Bark Sync is the simplest way for families to monitor texts, photos, and videos on iOS devices.

Ordered on Bark App

If you ordered i...

Bark Sync Orders, Shipping, or Returns

Want a custom case designed by you or your kid? Order yours today.How it works
Add a Custom case to your Bark Phone order or through the A...

Custom Cases for the Bark Phone

Review order information for hardware like the Bark Phone or the Bark Home.

My orders

Tackle digital safety together
Our alerts are meant to be used as an opportunity to connect, teach, and grow. Get tips on having difficult...

Bark alerts

This article explains how to delete an alert.

ImportantBark cannot recover a deleted alert.
Delete an Alert

Log into your parent dashboa...

How to delete alerts

You can use the sorting filters at the top of your Alerts page to sort alerts by different categories — including by child, platform, revi...

How to find alerts using filters

Managing your account from your phone is easier than ever with our  Bark parent app available on both Android and iOS devices. You can alw...

Parent app

To set up your child's device, install the  Bark Kids app on their iPhone, iPad, Android, or Amazon Fire device. On Chromebooks your child...

Kids app

Here's how to add a spouse or guardian to help review alerts:
How to add an alert contact

Log into your Bark dashboard or app.
Tap  Accou...

Add another family member to receive alerts

Bark analyzes your kid's communications and alerts you to potential issues, like self-harm, bullying, and child predators (learn more). So...

How to adjust the sensitivity of alerts

Get text alerts
This article will show you a step-by-step process on how to set up text notifications/alerts via your account's Alert Sett...

Text notifications

Bark lets you customize your alert sensitivity settings, and there's also a "Don't alert me to issues with this user, group, subscription,...

Ignore alerts for a particular user, group, song, or subscription

How to respond to Bark alertsBark alerts include context and details to help you learn more about what’s going on.

Check the platformOn t...

What to do when you want to learn more about an alert

When Bark detects a potential problem, we'll send you an alert email from bark.us.
If you've accidentally blocked or marked these emails a...

How to make sure you’re getting emails from Bark

Notifications

Get a new password

On your parent device, go to bark.us/login.
Are you a school administrator? You log in on the top right of bark.us/sch...

Reset your password

When you sign up for a Bark account, we only ask for a parent email account and a unique password for Bark. You can also add your name, an...

Update the account holder's profile

One of the great features of Bark is that you can add as many profiles and devices as you like to your Bark account for the same price! If...

How to add a child or home profile

Bark will automatically assign your child a random cartoon avatar when you add them to your Bark account. You can update their birthday, a...

Update a child's profile name, birthday, or avatar

To help keep your account safe, you can create a PIN as another layer of protection from unwanted changes or access. Once you enable this ...

Prevent your kid from accessing your Bark account

If your child has received a new phone, tablet, or computer, you will need to re-add Bark to ensure it's protected, even if it has the sam...

My kid got a new phone, tablet, or computer

It's common for a family to hand down devices from one kid to another. Here's how to make the switch in Bark:

If applicable, uninstall Ba...

Move a phone, tablet, or computer from one kid to another

Bark supports child profiles (e.g. Charlie) or home profiles (e.g. shared devices) when helping you manage your family's devices and accou...

How to remove a child or home profile

Sometimes, your family's devices get accidentally split up in your Bark parent app / dashboard.
Here's an example where Bark detected the ...

How to merge devices

Sometimes, your family's devices get accidentally merged in your Bark parent app / dashboard. Fix that with these steps.

Open up your par...

How to split up devices that were accidentally merged

If you have lost, traded in, or retired a device, make sure you delete it from your Bark dashboard — this way you won’t get alerts about i...

How to remove a device

If your child stops using an account you’ve connected to Bark, we recommend leaving it connected just in case they might use it again.
In ...

How to delete accounts and apps from monitoring

Update profiles, edit account information, and change your password.

Profile management

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