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How to split up devices that were accidentally merged

If two devices were accidentally merged into one, you can split them back into separate entries.

Sometimes devices get accidentally merged in your dashboard. Here's how to split them back up.

  1. Open up your parent app / dashboard.

  2. Tap the child or home profile.

  3. Tap Devices at the top.

  4. Tap the device that needs to be split up.

  5. Tap Split up this device.

    Split up this device

  6. On the next page, select the circle next to Split into separate device where applicable.

    new UI split samsung.png

    💡 Pro tip: Look at the "Connected via" information to help you with identifying which device(s) to split.

  7. That's it! 🎉
    The devices will now appear as separate entries under your child's Devices section. You can tap into a device to remove it if needed.

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