Phones damaged by accident

When accidents happen (e.g. cracked screen), you have a few options:

Submit an AKKO claim
If you enrolled in device protection when purchasing the device, you can get it repaired or replaced after paying a deductible.
Get it repaired at a local cell phone repair business
Please note that due to our security policies, third parties may not be granted access to Developer Mode. Before visiting, inquire if Developer Mode access is required for their services. However, many service providers can repair cracked screens without needing this access.
Get a replacement
Choose between the latest standard or Pro models. Make sure to back up their data before ordering. This automatically transfers your kid's existing phone number to the replacement phone when you receive it and set it up.

Don't see the option to replace? Then, you'll need to order a new phone.

Phones damaged upon receipt

If your Bark Phone arrives damaged, please contact the original retailer.

If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.

Phones that are defective

If your Bark Phone won’t power on or has another hardware defect:

Phone purchased from a third party (like Amazon or Walmart):
Please contact the original retailer for details about their return, refund, or exchange policy.
Phone purchased directly from bark.us:
If the phone was purchased directly from Bark less than a year ago, submit a warranty replacement request. Please note that accidental damage (such as drops) is not considered a manufacturer defect and is not covered under warranty.

How to submit a warranty replacement request:

In your parent app / dashboard, tap Account.
Scroll down to Mobile Plans and tap Manage device.
Tap Replace device.
Tap Request warranty replacement.
Remember: This replacement method is for hardware defects, not for accidental damage like drops or spills.
Enter in the requested information.
Once you've submitted your warranty replacement request, you will receive an email with a shipping label and instructions on how to ship the old device back.
Later on, you'll also receive confirmation email of the new replacement device being shipped.

Once we receive your device, we will evaluate whether it is a hardware defect and whether your device meets the criteria for our limited warranty detailed in our terms.

When returning a phone due to our limited warranty, please make sure:

Phone, SIM card, accessories, and original packaging are included in the return
The RMA number is included on the outside carton label of the return
All phones are returned in "good condition”

Note: If upon inspection of the return, we find there is damage to the phone, you may be subject to an additional fee per our terms.

Damage explanations

Good condition	Phone is in good condition and no repair is required. No fee is charged.
Repairable damage	Phone has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic).
Non-repairable damage or unreturned	Phone is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back.

Phones that are lost or stolen

We're so sorry to hear that your kid lost their Bark Phone! Here's what you can do in those situations:

Try using Bark, Google, or Samsung to find the phone's last detected location.
If you're concerned someone stole it, you can also pause the device to remotely lock it down.
If you're still having no luck, you can get a replacement directly from Bark or if you have an AKKO device protection plan, get a replacement by submitting a claim. This will allow your child to keep the same phone number.

Don't see the option to replace? Then, you'll need to order a new phone.

Start a return

Phone purchased from a third party (like Amazon or Walmart):
Please contact the original retailer for details about their return, refund, or exchange policy. Need help setting up the Bark Phone? Reach out to Bark Support.
Phone purchased directly from bark.us:
We offer a 60-day, money-back guarantee for the Bark Phone device (monthly wireless plan payments are not refundable). Simply back up your kid's data, cancel your Bark Phone service, and request to send it back if you're not happy and you won't be on the hook for any more payments. You may, however, be liable for any damage that the phone incurred while in use.

If you're outside the return period, you can still cancel your service at any time. You'll need to pay off any remaining balance on the Bark Phone, but the device is yours to keep. Your Bark Phone will remain fully functional until the end of your billing period, after which:
- All apps on the device will be grayed out.
- You can request to have Bark removed from the device, allowing it to function as a regular phone.