Watch damaged by accident
When accidents happen (e.g. cracked screen), you have a couple of options:
Submit an AKKO claim
If you enrolled in device protection when purchasing the device, you can get it repaired or replaced after paying a deductible.Get a replacement
You will get a brand new watch. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.
Watch damaged upon receipt
If your Bark Watch arrives damaged, please contact the original retailer.
If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.
Watch that is defective
If your Bark Watch won’t power on or has another hardware defect, hold down the top power button for 10s until it restarts. If that doesn't fix the issue:
Watches purchased from a third party (like Amazon)
Contact the original retailer for details about their return, refund, or exchange policy.Watches purchased from bark.us
If the watch was purchased directly from Bark less than a year ago, submit a warranty replacement request. Please note that accidental damage (such as drops) is not considered a manufacturer defect and is not covered under warranty.
How to submit a warranty replacement request:
In your parent app / dashboard, tap
Account.
Scroll down to Mobile Plans and tap Manage device.
Tap Replace device.
Tap Request warranty replacement.
Remember: This replacement method is for hardware defects, not for accidental damage like drops or spills.Enter in the requested information.
Once you've submitted your warranty replacement request, you will receive an email with a shipping label and instructions on how to ship the old device back.
Later on, you'll also receive confirmation email of the new replacement device being shipped.
Damage explanations
No damage | Watch is in good condition. No additional charges to your wireless account. |
Repairable damage | Watch has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic). 50% of the MSRP of the device will be charged to your wireless account. |
Non-repairable damage or unreturned | Watch is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back. The full MSRP of the device will be charged to your wireless account |
Watch that is lost or stolen
We're so sorry to hear that your kid lost their Bark Watch! Here's what you can do in those situations:
Try using Bark to find the watch's last detected location.
If you're concerned someone stole it, you can also pause the device to remotely lock it down.
If you're still having no luck, you can get a replacement directly from Bark or if you have an AKKO device protection plan, get a replacement by submitting a claim. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.
Start a return
First, determine where you ordered the Bark Watch — either from bark.us or from amazon.com. Look for your order confirmation email to tell. You can also check if it's listed in your Bark orders or your Amazon Orders to determine where you ordered it originally.
Return to Amazon
Have questions about shipping or returns? Reach out to Amazon Support.
Need help setting up the Bark Watch? Reach out to Bark Support.
Return to Bark
We offer a 60-day, money-back guarantee for the Bark Watch device (monthly wireless plan payments are not refundable). Simply cancel your Bark Watch service and request to send it back if you're not happy and you won't be on the hook for any more payments. You may, however, be liable for any damage that the watch incurred while in use.
If you're outside of the return period, you can still cancel your Bark Watch service at any time. You'll need to pay off any remaining balance on the Bark Watch, but the device is yours to keep. Your Bark Watch will remain fully functional until the end of your billing period, after which all apps on the Bark Watch will be grayed out.
Need more help? Contact our support team. We're always happy to help!