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What are your support hours?

Hours for our call, live chat, and email support teams.

We are thrilled to support you and your family. We typically get back to you within 1 business day. Here are our support hours:

📞 Call Support

Hours: Monday–Friday, 9:00 AM – 10:00 PM ET

Bark Phone and Premium users can call us directly. All other customers can chat or email us.

💬 Live Chat Support

Users can chat with a human agent by following these steps.

  • Bark Phone and Watch Hours:
    Daily, 8:30 AM – 10:00 PM ET

  • Bark Premium Hours:
    Monday–Friday, 8:30 AM – 10:00 PM ET

📧 Technical Email Support

Hours: Daily, 8:00 AM – 12:00 AM ET

💳 Billing Email Support

Hours: Daily, 8:00 AM – 8:00 PM ET

For billing-related questions, contact us here.

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