Skip to main content

⚙️ Account & billing center

Make changes to your plan, adjust notification settings, and update your contact info.

47 articles

My orders

Review order information for hardware like the Bark Phone or the Bark Home.

Device Protection for Bark Phones and WatchesAdd AKKO device protection at checkout or anytime after setup.
Bark Phone Orders and ShippingLearn how to manage your Bark Phone order or view tracking info.
Bark Home Orders, Shipping, or ReturnsLearn how to manage your Bark Home order or view tracking info.
Bark Watch Orders and ShippingHow to order the Bark Watch and what to expect with shipping.
How to port your phone number to BarkBring your child's existing phone number into Bark, or transfer it out.
View call, text, and data logs for the Bark Phone and WatchMonitoring by Bark doesn't count toward your data limit, and speeds slow (not stop) if your child hits their cap.
How do I upgrade my kid's Bark Phone?When you upgrade, your child gets the latest Samsung model but keeps their existing phone number.
Do I own my Bark Phone?Ownership depends on where you ordered and whether your installment plan is paid off.
Do I own my Bark Watch?Ownership depends on where you ordered and whether your installment plan is paid off.
Bark Phone Replacements and ReturnsLearn your replacement and return options for the Bark Phone.
Bark Watch Replacements and ReturnsLearn your replacement and return options for the Bark Watch.
How to find your number porting informationYou'll need your account number and PIN from your current carrier to transfer your phone number to Bark.
Buying, selling, or giving away a used Bark Phone or WatchThose sold by third parties through eBay, Facebook Marketplace, etc.
Bark Sync Orders, Shipping, or ReturnsLearn how to manage your Bark Sync order or view tracking info.
Custom Cases for the Bark PhoneHow to order a custom case for your Bark Phone.
What happens after I return an item to Bark?When you return an item to Bark, the process involves several steps to ensure your return is handled efficiently. Below is an overview of what to expect:

Notifications

Adjust your alert settings.

Bark alertsBark sends alerts when it detects potential issues like bullying, depression, or sexting — here's how to manage them.
How to delete alertsDeleted alerts cannot be recovered, so consider using Read/Unread filters instead.
How to find alerts using filtersFilter alerts by child, platform, severity, read status, and more to find what you're looking for faster.
Parent appYou can also manage your Bark account from any browser at bark.us without the app.
Kids appThe Bark Kids app is required for screen time controls and location tracking to work.
Add another family member to receive alertsAdditional contacts receive the same alert notifications and can log in to review them with the main account credentials.
How to adjust the sensitivity of alertsAdjust alert sensitivity by child and category so you get more of the alerts that matter and fewer that don't.
Text notificationsText alerts notify you of issues via SMS. Text monitoring is a separate feature that scans your child's messages.
Ignore alerts for a particular user, group, song, or subscriptionSilence future alerts from specific contacts, group chats, songs, or YouTube subscriptions without turning off monitoring entirely.
What to do when you want to learn more about an alertEach alert includes the platform, timestamp, and recommended actions to help you decide what to do next.
How to make sure you’re getting emails from BarkIf Bark alert emails are going to spam, here's how to whitelist bark.us in Gmail, Outlook, and Yahoo.

Profile management

Update profiles, edit account information, and change your password.

Reset your passwordReset your Bark password from the login page — all active sessions will be logged out once you do.
Update the account holder's profileUpdate your name, email, password, time zone, billing, and more from your Bark account settings.
How to add a child or home profileYou can add unlimited child and home profiles to your Bark account at no extra cost.
Update a child's profile name, birthday, or avatarYou can update your child's avatar, name, and birthday from their profile in the parent app.
Prevent your kid from accessing your Bark accountSet a 4-digit PIN so Bark requires it after 1 hour of inactivity, keeping your child out of your account.
My kid got a new phone, tablet, or computerYou'll need to re-add Bark to your child's new device — it doesn't transfer automatically (unless it's a Bark Phone or Watch).
Move a phone, tablet, or computer from one kid to anotherHow to pass down a device with Bark on it from one child to another.
How to remove a child or home profileRemoving a profile permanently deletes all connected accounts, devices, and alerts for that profile.
How to merge devicesIf the same device appears twice in your dashboard, merging combines them into one entry.
How to split up devices that were accidentally mergedIf two devices were accidentally merged into one, you can split them back into separate entries.
How to remove a deviceOnly do this if the device has been lost, traded in, or retired.
How to delete accounts and apps from monitoringWe recommend keeping accounts connected even if unused — but here's how to remove one if needed.