⚙️ Account & billing center
Make changes to your plan, adjust notification settings, and update your contact info.
47 articles
Billing
Update your payment information or adjust your subscription plan.
Account & billing informationLearn how to change your plan type, check data usage for the Bark Phone, update your payment information, view invoices, and more.
How do I manage my Bark Phone or Bark Watch plan?Manage device protection, data plans, replacements, and more.
Manage your Bark subscription through AppleIf you signed up through Apple, billing is managed through Apple directly — not through Bark.
There was an issue with your paymentHow to update your payment information if there was an issue with your payment.
Can I adjust the start date of my billing cycle?Note that this only works if you pay by credit or debit card.
Refer a friendWhen a friend signs up with your referral link and stays past the free trial, you both get a credit on your next invoice.
How do I cancel my Bark account?You can cancel in your account settings at any time.
How do I reactivate my account?Log back in with your previous credentials to reactivate your Bark account.
My orders
Review order information for hardware like the Bark Phone or the Bark Home.
Device Protection for Bark Phones and WatchesAdd AKKO device protection at checkout or anytime after setup.
Bark Phone Orders and ShippingLearn how to manage your Bark Phone order or view tracking info.
Bark Home Orders, Shipping, or ReturnsLearn how to manage your Bark Home order or view tracking info.
Bark Watch Orders and ShippingHow to order the Bark Watch and what to expect with shipping.
How to port your phone number to BarkBring your child's existing phone number into Bark, or transfer it out.
View call, text, and data logs for the Bark Phone and WatchMonitoring by Bark doesn't count toward your data limit, and speeds slow (not stop) if your child hits their cap.
How do I upgrade my kid's Bark Phone?When you upgrade, your child gets the latest Samsung model but keeps their existing phone number.
Do I own my Bark Phone?Ownership depends on where you ordered and whether your installment plan is paid off.
Do I own my Bark Watch?Ownership depends on where you ordered and whether your installment plan is paid off.
Bark Phone Replacements and ReturnsLearn your replacement and return options for the Bark Phone.
Bark Watch Replacements and ReturnsLearn your replacement and return options for the Bark Watch.
How to find your number porting informationYou'll need your account number and PIN from your current carrier to transfer your phone number to Bark.
Buying, selling, or giving away a used Bark Phone or WatchThose sold by third parties through eBay, Facebook Marketplace, etc.
Bark Sync Orders, Shipping, or ReturnsLearn how to manage your Bark Sync order or view tracking info.
Custom Cases for the Bark PhoneHow to order a custom case for your Bark Phone.
What happens after I return an item to Bark?When you return an item to Bark, the process involves several steps to ensure your return is handled efficiently. Below is an overview of what to expect:
Notifications
Adjust your alert settings.
Bark alertsBark sends alerts when it detects potential issues like bullying, depression, or sexting — here's how to manage them.
How to delete alertsDeleted alerts cannot be recovered, so consider using Read/Unread filters instead.
How to find alerts using filtersFilter alerts by child, platform, severity, read status, and more to find what you're looking for faster.
Parent appYou can also manage your Bark account from any browser at bark.us without the app.
Kids appThe Bark Kids app is required for screen time controls and location tracking to work.
Add another family member to receive alertsHow to add another family member to recieve alerts about your child.
How to adjust the sensitivity of alertsHow to adjust Bark alert sensitivity.
Text notificationsHow to get text alerts and monitor text messages.
Ignore alerts for a particular user, group, song, or subscriptionHow to ignore alerts for certain scenarios.
What to do when you want to learn more about an alertHow to learn more about an alert you received.
How to make sure you’re getting emails from BarkHow to check to see if you're getting emails from Bark based on your email service.
Profile management
Update profiles, edit account information, and change your password.
Reset your passwordGet a new password
On your parent device, go to bark.us/login.
Are you a school administrator? You log in on the top right of bark.us/sch...
Update the account holder's profileHow to update your parent profile.
How to add a child or home profileA step-by-step guide to setting up profiles for your children and household devices.
Update a child's profile name, birthday, or avatarHow to update your child's profile.
Prevent your kid from accessing your Bark accountLearn how to apply an account lock.
My kid got a new phone, tablet, or computerHow to move Bark to your child's new device.
Move a phone, tablet, or computer from one kid to anotherHow to pass down a device with Bark on it from one child to another.
How to remove a child or home profile
How to merge devicesLearn how to fix duplicate devices on the Bark Parent app.
How to split up devices that were accidentally mergedHow to split previously merged devices.
How to remove a deviceOnly do this if you have lost or retired a device.
How to delete accounts and apps from monitoringHow to safely remove connected platforms and applications from your child's profile.