Troubleshooting iPhone, iPad, and iPod Touch
Find solutions for monitoring and filtering Apple iOS devices.
30 articles
- Screen time protection has been disrupted on iOSJust open the Bark Kids app to reconnect the VPN.
- Troubleshoot iPhone and iPadFix issues with your child's iOS device.
- Error: Kid was asked to enter their passcode and we're still waitingApple requires a passcode for iOS monitoring, but switching to the Bark Sync removes this step entirely.
- There was a problem analyzing the iOS deviceTroubleshooting steps differ depending on whether you use Bark Sync, Bark Home, or a computer to monitor iOS.
- iOS device not detected over Wi-FiWi-Fi detection issues are usually fixed by checking your network connection, VPN settings, or firewall.
- iOS device not detected over USBWhat to do if your child's iOS device is not detected while plugged in.
- Check available storage space on your devicesLow storage can affect iOS monitoring. Here's how to check — and fix it.
- Check for software updates on your devicesLearn how to update the software on your family's devices.
- Allow Bark through your firewallYour firewall may be accidentally blocking the Bark Desktop App or Bark Home from doing its job.
- iOS device is no longer paired or trustedThis usually happens after a device settings change or a long period without connecting.
- How to prevent your kid from deleting Bark on iOS
- Update the Bark Kids App on iOSThe Bark Kids app updates automatically by default, but here's how to update it manually if needed.
- Enable cellular data for the Bark Kids app on iOSCellular data must be enabled for the Bark Kids app to block apps and sites when your child is away from home Wi-Fi.
- How to Update iTunesUpdate instructions vary depending on whether you're on a Windows PC or a Mac.
- Update Apple Software on MacGet Apple drivers updated to monitor iOS devices with the computer method.
- Update Apple Software on WindowsGet Apple drivers updated to monitor iOS devices with the computer method.
- Update the Bark Desktop App on MacWe automatically update the Bark Desktop App on Mac.
- Update the Bark Desktop App on WindowsWe automatically update the Bark Desktop App on Windows.
- How to bookmark Bark on your iPhone home screenBookmarking the Bark website gives you app-like access on your iPhone or iPad without needing the parent app installed.
- Delete old iOS monitoring files on MacWipe all Bark Desktop App data from MacOS.
- Delete old iOS monitoring files on WindowsWipe all Bark Desktop App data from your PC.
- Bark Desktop App is not opening on MacFix it by adjusting a few settings.
- Bark Desktop App is not opening on WindowsFix it by adjusting a few settings.
- Error: Data on iOS device is encryptedEncryption needs to be removed through iTunes or Finder before Bark can analyze the device.
- "Privacy Warning" on an iOS deviceThis warning is expected when using Bark Home and doesn't mean anything is wrong with your network.
- Bark Sync has poor Wi-Fi connectivityPlace the Bark Sync closer to your router and check the signal strength in the Bark Kids app.
- Bark Sync can't connect to Wi-FiA blinking blue LED means the Bark Sync lost its Wi-Fi connection — plugging in your child's device and tapping the error in the Bark Kids app will reconnect it.
- Bark Sync has incorrect lock screen passcode savedYou can update the saved passcode from either the parent app or the Bark Kids app on your child's device.
- iOS device has no network connectivity when plugged into Bark SyncThe Bark Sync may have lost its Wi-Fi connection.
- Error: "Sync not found" during setupCheck that the Bark-provided cable is securely connected between the iOS device and Bark Sync.