Bark Technologies

If screen time protection has been disrupted on your child's iPhone, iPad, or iPod Touch, get connected again by following this guide!
Int...

Screen time protection has been disrupted on iOS

Check to see if monitoring is working
Open up your parent app / dashboard.
Tap your child's profile.
Tap Devices at the top.

Review the d...

Troubleshooting iOS Monitoring

iPhones, iPads, and iPod Touches require the lock screen passcode to be entered as part of the iOS monitoring process. This is due to Appl...

Error: Kid was asked to enter their passcode and we're still waiting

This error appears when Bark loses connection to your child's device mid-scan.

Check that your child's device is turned on.If using the c...

There was a problem analyzing the iOS device

Interactive Troubleshooter
     
  Text InstructionsHere's what to do if your child's iOS device is not being detected by Bark over Wi-Fi....

iOS device not detected over Wi-Fi

Interactive Troubleshooter
     
  Text InstructionsHere's what to do if Bark isn't detecting your child's iOS device via USB.

Check that...

iOS device not detected over USB

Interactive Troubleshooter Text InstructionsiOS monitoring could be affected by a lack of storage on your computer or on your child's devi...

Check available storage space on your devices

Learn how to update the software on your family's devices.




  Bark Watch



Open up the Settings app.
Tap Update.

Check for updates an...

Check for software updates on your devices

Your firewall may be accidentally blocking the Bark Desktop App or Bark Home from doing its job.
Interactive Troubleshooter
 
Text Instruc...

Allow Bark through your firewall

Sometimes, an iOS device may disconnect from Bark due to a change in device settings or simply the length of time since it last connected ...

iOS device is no longer paired or trusted

Use Apple's Screen Time to prevent the Bark Kids app from being uninstalled.

On your kid's iPhone or iPad, open the  Settings app.
Tap Sc...

How to prevent your kid from deleting Bark on iOS

To keep screen time features working properly, Bark will send out updates to the app. By default, the App Store updates most apps automati...

Update the Bark Kids App on iOS

If your child's iOS device is not blocking apps and sites over cellular data, check the following:

Check your Screen Time rules in your p...

Enable cellular data for the Bark Kids app on iOS

Get iTunes updated
Below are instructions on how to update iTunes on your Windows or Mac computer.


Windows PC Macbook


Windows PC

Open...

How to Update iTunes

Families occasionally get an alert asking them to install or update Apple Device Support on Mac. This helps us to better monitor your chil...

Update Apple Software on Mac

Families occasionally get an alert asking them to install or update Apple Device Support on Windows. This helps us to better monitor your ...

Update Apple Software on Windows

We automatically update the Bark Desktop App on Mac.
In the event it's not updated automatically, follow these steps:

Open the Bark Deskt...

Update the Bark Desktop App on Mac

We automatically update the Bark Desktop App on Windows.
In the event it's not updated automatically, follow these steps:

Open the Bark D...

Update the Bark Desktop App on Windows

If you have trouble with the Bark parent app on your iPhone or iPad, no problem! You can use the Bark website instead. You can even bookma...

How to bookmark Bark on your iPhone home screen

Here’s how to remove old iOS monitoring files from your Macbook using Finder.

ImportantBark automatically deletes old files to save you s...

Delete Old iOS Monitoring Files on Mac

Learn how to remove old iOS monitoring files from your Windows computer using File Explorer in this article.
ImportantBark automatically d...

Delete Old iOS Monitoring Files on Windows

Below we break down what you should do if your Macbook's Bark Desktop App is not opening. For the best instructions, select the specific w...

Bark Desktop App is not opening on Mac

Below we break down what you should do if your Bark Desktop App is not opening. Select from the dropdowns the issue you’re seeing.


Error...

Bark Desktop App is not opening on Windows

If you are seeing an error or alert that the child's iOS device is encrypted, this guide will help you fix it. Start here: Remove encrypti...

Error: Data on iOS device is encrypted

If you're seeing a "Privacy Warning" for your home network, there's no need to panic.
This message appears when:


You've turned off Priva...

"Privacy Warning" on an iOS device

If you see an error message or alert about the Bark Sync having poor Wi-Fi connectivity, there's no need to panic. It's possible it was a ...

Bark Sync has poor Wi-Fi connectivity

If you see a "Wi-Fi not connecting" error message in the Bark Kids app, or if the Bark Sync is offline in your parent app but should be on...

Bark Sync can't connect to Wi-Fi

If you see an error message or alert about the Bark Sync no longer having the correct lock screen passcode saved for your child's iOS devi...

Bark Sync has incorrect lock screen passcode saved

If your child's iOS device can't connect to the internet when it's plugged into the Bark Sync, it means that the Bark Sync is not connecte...

iOS device has no network connectivity when plugged into Bark Sync

If the Bark Sync can't detect your child's iOS device when the screen is locked, you may be seeing a message on the lock screen that says ...

Bark Sync can't detect iOS device when the screen is locked

When setting up the Bark Sync for the first time, the Bark Kids app looks for the device when it's plugged in with the included Bark cable...

Error: "Sync not found" during setup

Find solutions for monitoring and filtering Apple iOS devices.

Troubleshooting iPhone, iPad, and iPod Touch

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