Sometimes an iOS device disconnects from Bark due to a settings change or simply because it hasn't connected in a while. Here's how to fix it.
If using the Bark Sync method
If using the Bark Sync method
Plug your child's iOS device into the Bark Sync with the charging cable that has the
Bark logo on the connectors.
Need a new cable? Get one here.
On your child's device, open the
Bark Kids app and tap the Sync tab.
Tap Scan Now.
Don't see this? Then, tap Add Bark Sync and set it up.
When asked to "trust the computer" (aka the Bark Sync), tap Trust.
Bark will automatically analyze your child's device again, but you can also manually tap Scan Now, if needed.
If using the computer or Bark Home method
If using the computer or Bark Home method
Plug your child's iOS device into your home computer (or Bark Home) with their charging cable.
Unlock your child's iOS device and look for a Trust This Computer prompt.
Tap Trust. If there is no prompt to tap Trust, you may have granted it already.
Refresh your Bark dashboard to see if the error has resolved.
Bark will automatically analyze your child's device again, but you can also manually start an analysis, if needed.
Getting a "passcode was not entered" error? Learn more.