This article aims to help you troubleshoot and fix any technical issues you may encounter on the Bark Phone.
Take care of it by following this guide:
To manage Play Store access from your dashboard, select the Bark Phone tile > Play Store.
If you enable the App Store access for your child, Google will require the child to sign in with a Google account to be able to download apps. Make sure you're not blocking Google in your screen time rules for the Google Workspace, Collaboration, and App Stores categories.
Even with the above checked, some Google accounts will run into trouble signing into the Bark Phone. Learn more:
Sounds like you have enabled additional parental control settings on the Google Play app.
Take care of it below:
If you've adjusted a rule and haven't yet seen it apply on your child's device, there's a couple of reasons this may be happening:
You may have accidentally blocked the Camera app, which hides it from the device.
Take care of it with our guide:
You may have accidentally blocked the orange Messages app. When blocked, it becomes grayed out and inaccessible.
Take care of it with our guide:
Bark goes beyond blocking access — it analyzes content on texts, photos, videos, and more. If it detects instances of depression, bullying, drug use, suicidal thoughts, or anything else that may be alarming, it will alert you.
If you are feeling like most alerts you receive are too mild, re-evaluate your alert sensitivity settings for that child.
If you've received an alert that you believe to be a false positive, or if you're unsure whether an issue actually exists, don't hesitate to contact us. We understand the importance of accurate and reliable alerts, and your feedback helps us improve our accuracy.
We've put together a guide that can help you troubleshoot Location Alerts. Please note that you may need to allow the Settings app temporarily to adjust some of the settings discussed in this guide:
We're sorry to hear that! If your kid forgot their lock screen PIN, password, or pattern for the Bark Phone, please contact us for next steps.
You have a few options to address this! If your kid used up most of their internal phone storage, you can...
- Move photos and videos to free online storage platforms like Google Photos, Google Drive, or Dropbox.
- Buy and insert an SD card to expand the storage on the phone.
