Phones damaged upon receipt
If your Bark Phone arrives in a damaged state, please contact the original retailer.
If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.
Phones that are defective
If your Bark Phone fails to power on or has some other hardware defect, please contact the original retailer for information on their return, refund, or exchange policy.
If your retailer was unable to exchange or refund the purchase, or if the phone was purchased directly from Bark, reach out to us with the details. Including pictures or videos in the request is always helpful! We will then evaluate whether it is a hardware defect and whether your device meets the criteria for our limited warranty detailed in our terms.
Non-damaged and non-defective phones
If your Bark Phone is not defective and it’s returned within the first 30 days of purchase, you can get a full refund of the purchase price in accordance with our 30-day, money back guarantee, as long as the following conditions are met:
- Phone, accessories, and original packaging are included in the return
- The RMA number is included on the outside carton label of the return
- All phones are returned in "good condition”
Note: If upon inspection of the return, we find there is damage to the phone, you may be subject to an additional fee per our terms.
Damage explanations
| Good condition | Phone is in good condition and no repair is required. No fee is charged. |
| Repairable damage | Phone has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic). |
| Non-repairable damage or unreturned | Phone is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back. |
Start a replacement or return
Our customer support team is here to help! Just contact us with the details of your request.
