Phones damaged by accident
When accidents happen (e.g. cracked screen), you have a few options:
-
Get it repaired at a local cell phone repair business
Please note that due to our security policies, third parties may not be granted access to Developer Mode. Before visiting, inquire if Developer Mode access is required for their services. However, many service providers can repair cracked screens without needing this access. -
Get a replacement
This will allow your child to keep the same phone number. The cost for a replacement is $199 for a brand new phone of the latest model. Make sure to back up their data before ordering.
Don't see the option to replace? Then, you'll need to order a new phone.
Phones damaged upon receipt
If your Bark Phone arrives damaged, please contact the original retailer.
If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.
Phones that are defective
If your Bark Phone fails to power on or has some other hardware defect, please contact the original retailer for information on their return, refund, or exchange policy.
If your retailer was unable to exchange or refund the purchase, or if the phone was purchased directly from Bark less than a year ago, submit your warranty replacement request:
- In your parent app / dashboard, tap
Account.
- Scroll down to Mobile Plans and tap Manage service.
- Tap Replace device under warranty.
- Enter in the requested information.
- Once you've submitted your warranty replacement request, you will receive an email with a shipping label and instructions on how to ship the old device back.
- Later on, you'll also receive confirmation email of the new replacement device being shipped.
Once we receive your device, we will evaluate whether it is a hardware defect and whether your device meets the criteria for our limited warranty detailed in our terms.
When returning a phone due to our limited warranty, please make sure:
- Phone, SIM card, accessories, and original packaging are included in the return
- The RMA number is included on the outside carton label of the return
- All phones are returned in "good condition”
Note: If upon inspection of the return, we find there is damage to the phone, you may be subject to an additional fee per our terms.
Damage explanations
| Good condition | Phone is in good condition and no repair is required. No fee is charged. |
| Repairable damage | Phone has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic). |
| Non-repairable damage or unreturned | Phone is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back. |
Phones that are lost or stolen
We're so sorry to hear that your kid lost their Bark Phone! Here's what you can do in those situations:
- Try using Bark, Google, or Samsung to find the phone's last detected location.
- If you're concerned someone stole it, you can also pause the device to remotely lock it down.
- If you're still having no luck, you can get a replacement. This will allow your child to keep the same phone number. The cost for a replacement is $199 for a brand new phone of the latest model.
Don't see the option to replace? Then, you'll need to order a new phone.
Start a return
First, determine where you ordered the Bark Phone — either from bark.us or from amazon.com. Look for your order confirmation email to tell. You can also check if it's listed in your Bark orders or your Amazon Orders to determine where you ordered it originally.
Return to Amazon
Here's how to return the Bark Phone to Amazon.
Have questions about shipping or returns? Reach out to Amazon Support.
Need help setting up the Bark Phone? Reach out to Bark Support.
Return to Bark
We offer a 60-day, money-back guarantee for the Bark Phone device (monthly wireless plan payments are not refundable). Simply back up your kid's data, cancel your Bark Phone service, and request to send it back if you're not happy and you won't be on the hook for any more payments. You may, however, be liable for any damage that the phone incurred while in use.
If you're outside the return period, you can still cancel your service at any time. You'll need to pay off any remaining balance on the Bark Phone, but the device is yours to keep. Your Bark Phone will remain fully functional until the end of your billing period, after which:
- All apps on the device will be grayed out.
- You can request to have Bark removed from the device, allowing it to function as a regular phone.
Need more help? Contact our support team—we’re happy to assist!