Troubleshooting screen time & web filtering

Interactive Troubleshooter

Text Instructions

Check whether screen time & filtering is working

  1. Open up your parent app / dashboard.
  2. Tap on your kid's avatar at the top.
  3. Tap Screen Time.
  4. Tap Devices at the top.
  5. Look at the symbol and text below your kid's device:

 ❗   Red exclamation mark: Screen time is not working. Tap on Fix in the alert or look for more tips below.

 Green checkmark: Screen time is working! You can block any app or site on your kid's device.

Fix screen time & filtering


Unexpected app blocking

If Bark is blocking every single internet-based app or site on your child's device, then jump down to "Bark is blocking everything" below.

If Bark is blocking particular apps or sites, let's figure it out with this guide:

Allow an App or Site


Unexpected text message blocking

Learn how to do this on purpose or how to troubleshoot if texting is blocked and you don’t want it to be.

Block Text Messages


Slow speeds

If you experience a big drop in internet speed while using Bark, you can check some settings to help fix it.

Learn more and take care of it with this guide:

Slow internet speeds


Screen time protection has been disrupted

Learn more and take care of it with this guide:

Screen time protection has been disrupted


Bark Home has lost contact

Learn more and take care of it with this guide:

Bark Home has lost contact


VPN was manually disabled and re-enabled

Learn more and take care of it with this guide:

Mobile screen time & filtering was manually disabled


Prevent your kid from deleting Bark

Learn more and take care of it with this guide:

How to prevent your kid from deleting Bark


Bark is blocking everything

We're sorry to hear that! We'll get you all fixed up.

  1. First, restart your child's device. 
  2. Wait a few minutes for Bark to settle in.
  3. Check whether you accidentally paused the internet.
  4. See if you've accidentally set very strict screen time rules.
  5. Try clearing the cache of their browser app(s), like Chrome or Safari.
    💡 Why? This can help in clearing out the temporary files that devices build up over time to try to make browsing seem "faster." They do this by "caching" (or saving) webpages, which is why clearing the cache may help.
  6. Check for updates to the Bark Kids app on your child's device.
  7. Check that it's not some other web filter or third-party VPN you have in place.
    💡 Why? We recommend only using one web filter on a child's device at a time so that it's easier for you to manage rules. For example, if there is an unexpected block, you don't want to have to look at two different services' rules to figure out which one is the culprit. 
  8. Kid is using an Android?
  9. Kid is using a Chromebook? Turn off Secure DNS in their settings.

Bark is not blocking anything

If Bark is allowing everything, it sounds like screen time protection has been disrupted on that device. Learn how to take care of it with our guide below:

Screen time protection has been disrupted


The routine is happening early or late

This is usually indicative of the wrong time zone being set in your Bark account settings. It's an easy fix! Click here for steps on how to take care of it.


Chromebook is not being filtered

If your child's Chromebook is not being filtered, check out this guide for tips:

Screen time protection disrupted on Chromebook


Mac or Windows computer is not being filtered

If your child's Mac or Windows computer is not being filtered, check out this guide for tips:

Mac or Windows Computer is not being filtered


Amazon Fire Tablet is not being filtered

Follow this guide to get fixed up!

Set up in-home filtering on Amazon Fire

Does the Bark Kids app filter the Amazon Fire? While Bark can monitor the content of Amazon Fire tablets with the app, you will need to set up the Bark Home on your home network in order to also block apps/sites on the tablet.

iPhone is reporting high mobile data usage for the Bark Kids app

Since the Bark Kids app acts as a gatekeeper for your child's web activity, certain reporting apps like Apple Screen Time might wrongly assign all cellular data traffic on the device to the Bark Kids app.

This happens because your child may have been using their favorite apps and games while the Bark Kids app was running in the background. As a result, Apple Screen Time wrongly blames all data usage on the Bark Kids app.


iPhone is reporting high battery usage for the Bark Kids app

This issue affects older iPhones and iPads (iOS 12 or older). Here's how to fix it!

  1. On your kid's iPhone or iPad, open Settings_(iOS).png Settings.
  2. Tap General.
  3. Tap Software Update.
  4. Install any updates available.
  5. Open Settings again.
  6. Tap bark kids app.png Bark Kids.
  7. Tap Notifications.
  8. Tap Lockscreen. 
  9. Disable lockscreen notifications.

Why is Bark blocking YouTube videos?

  1. Make sure YouTube is allowed in your child's screen time settings.
  2. Check whether YouTube Restricted Mode is enabled. If it is, inappropriate videos won't be able to be watched.

FAQs


Can I use more than one VPN at a time on my child's device?

Devices only allow one VPN to be connected at a time.


What does it mean when it says a device is using "private address"?

Learn more and take care of it with this guide:

Private address or randomized MAC address


What are "Anonymous Devices"?

Learn more about the Anonymous Devices profile below:

In-Home Filtering Profiles