How to Allow an App or Site

Before your rules can take effect on the applicable device, make sure that you've set up on-the-go web filtering or in-home web filtering.

STEP 1: While logged in to your dashboard, select the ... menu 💬 under a profile and tap or click on Add app or website exception.

STEP 2a: If it's a common app or website, click on Filters at the top.

Then, scroll down the list looking for a potential toggle:

NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.

STEP 2b: Otherwise, select Exceptions at the top.

Then, scroll down to Allowed Exceptions and review recently blocked activity to quickly allow a site if applicable.

To report a miscategorized site or app, select More info under the recently blocked site/app. You will then see something like this, explaining why it was blocked:

You can then click on Tell us where you think it belongs, add a comment, and pick what category you think it should be:

Otherwise, type in the website (e.g. website.com), and click Allow.

NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.