How to Allow an App or Site

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Paola
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Before your rules can take effect on the applicable device, make sure that you've set up mobile or in-home screen time & filtering on this child's device.

STEP 1: While logged in to your dashboard, find your child's profile. Take note of the current rules being applied as indicated by the icon near their avatar.

For example, the apple icon tells me that School Rules are currently in effect for Chili:

mceclip0.png

Here's a summary of what the icons mean:

mceclip1.png = Default rules

mceclip2.png = School rules

mceclip3.png = Bedtime rules

mceclip4.png = Free time rules

mceclip7.png = Paused Internet (all internet access is blocked). 

STEP 2: Under the child, select Screen Time > tap or click Settings.

mceclip0.png

STEP 3a: If it's a common app or website, click on App & website filters.

Screen Shot 2022-10-14 at 11.16.24 AM.png

Then, scroll down the list looking for a potential toggle:

Screen_Shot_2020-12-03_at_6.56.11_PM.png

NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.

STEP 3b: If the app or site is not found under App & website filters, then you can add it manually by selecting Exceptions:

Screen Shot 2022-10-14 at 11.17.35 AM.png

Then, scroll down to Allowed Exceptions and review recently blocked activity to quickly allow a site if applicable.

Screen_Shot_2020-10-30_at_4.11.17_PM.png

To report a miscategorized site or app, select More info under the recently blocked site/app. You will then see something like this, explaining why it was blocked:

Screen_Shot_2020-10-30_at_4.11.26_PM.png

You can then click on Tell us where you think it belongs, add a comment, and pick what category you think it should be:

Screen_Shot_2020-12-30_at_11_58_46_PM.png

Otherwise, type in the website (e.g. website.com), and click Allow.

NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.

Screen_Shot_2020-12-03_at_7.02.39_PM.png

 

Need additional assistance?

Check out our Screen Time Troubleshooting Guide. We're also happy to help. Don't hesitate to reach out to us!