If a website or app isn't loading or working properly on your child's device, it may have been accidentally blocked.
Website Loading Issues
When a website doesnāt load, your child might see errors like:
"This site can't be reached"
"Took too long to respond"
"Try: checking the connection"
"Cannot play stream"
"ERR_CONNECTION_TIMED_OUT"
App Loading Issues
Apps can show similar problems:
Content Not Loading: The app opens, but nothing shows up or updates.
Features Not Working: Certain parts of the app, like messaging, media playback, games, or in-app purchases, donāt work.
Slow Performance: The app is much slower than usual or keeps freezing.
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How to fix it
Follow this guide to unblock the apps and websites your child needs: