Bark Technologies

Troubleshooting screen time and filtering

Find solutions for issues encountered with blocking apps and sites on your family's devices.

27 articles

If a website, app, game, or feature isn't working on your child's deviceIf a website, app, or certain features aren’t loading or working on your child’s device, it might be because something has been accidental...

Troubleshooting screen time & web filteringInteractive Troubleshooter Text Instructions Check whether screen time & filtering is working with this guide: Test app and site blo...

Screen time protection has been disruptedHave you gotten an alert about screen time protection being disrupted, or seen a task to fix screen time for a device? If so, this is how ...

Bark Home "Not detected" or "MAC address does not match any known devices" error during setupLearn how to fix detection issues with Bark Home.

Slow internet speedsLearn how to improve your speed.

Turn off Secure DNS on ChromebookIf websites and apps aren't being blocked on your child's Chromebook, check whether Secure DNS is enabled. On your child's Chromebook, cl...

Device is using a private address or randomized MAC addressThe Bark Home remembers the devices on your home Wi-Fi network because of their unique MAC address. Newer devices may confuse the Bark Hom...

Mobile screen time & filtering was manually disabledBark VPN status changed on child's device This notification means there was a lapse in screen time protection for a bit that was later fix...

My kid's computer isn't blocking websites and appsIf your child's Mac or Windows computer isn't blocking websites and apps, check the following: You have activated a Bark Home or router t...

Turn off Secure DNS on Windows and MacIf sites and apps are not being blocked on your child's computer browser, Secure DNS could be the reason! Chrome Turn off Secure DN...

Bark Home has lost contactGot a notification that in-home filtering is offline? Double check that the power cord is plugged into a working source of electricity....

Disable Guest Mode on ChromebookThese instructions will show how to disable Guest Mode on Chromebook to ensure that Bark will be monitoring your child's Chrome web browsi...

Screen time protection has been disrupted on ChromebookIf screen time protection has been disrupted on your child's Chromebook, get connected again by following this guide! Quick Troubleshootin...

Device is missing from Unmanaged profileThis article is for users who've set up a Bark Home (or a router with Bark built in). If a device in your home is not appearing under the ...

Connection Status "Undetected" for Router with Bark Built-InWhen you visit http://detect.network as you set up your router with Bark for the first time, it'll take a few minutes. You'll see "Welcome...

Why am I seeing copies of the same device?Are you seeing new devices appear under the Unmanaged or Anonymous profiles in your parent app / dashboard that you thought you'd already ...

Adjust Amazon Fire network settings to work with Bark HomeLearn how to filter internet access on Amazon Fire with the Bark Home.

Samsung Secure Wi-Fi Security AlertWhen you connect the Bark Home to your router, it helps block apps and sites on devices that connect to your home Wi-Fi. Some Samsung devi...

Disable Guest Mode, Incognito Mode, Tor Mode, and Secure DNS on Brave (Windows)Learn how to disable various modes to ensure Bark remains in place while your child browses the internet using Brave. Disable Guest Mode, ...

Disable Guest Mode, Incognito Mode, and Secure DNS on Brave (Mac)These instructions will show you how to disable Guest Mode, Incognito Mode, and Secure DNS on Brave for Mac. Disable Guest Mode, Incognito...

Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Windows)Protect your child's online safety by disabling Guest Mode, Incognito Mode, and Secure DNS on Chrome for Windows. Disable Guest Mode, Inc...

Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Mac)Protect your child's online safety by disabling Guest Mode, Incognito Mode, and Secure DNS on Chrome for Mac. Disable Guest Mode, Incogni...

Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Windows)These instructions will show you how to disable Guest Mode, InPrivate Mode and Secure DNS on Edge for Windows. Disable Guest Mode, InPriva...

Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Mac)These instructions will show you how to disable Guest Mode, InPrivate Mode and Secure DNS on Edge for Mac. Disable Guest Mode, InPrivate,...

How to Disable IPv6🛑 Only do these steps if you've been directed by Bark Support. Select the type of computer you're using below to review the relevant step...

Make your Eero router system compatible with Bark HomeMost Eero routers are compatible with the Bark Home. Here's how to make sure your Eero settings are set up for success: Open the Eero app...

How to factory reset the Bark HomeThis article will show you the steps for how to factory reset the Bark Home. 🛑 This will unpair the Bark Home from your Bark account. Ple...