Troubleshooting screen time and filtering
Find solutions for issues encountered with blocking apps and sites on your family's devices.
27 articles
If a website, app, game, or feature isn't working on your child's deviceIf a website, app, or certain features aren’t loading or working on your child’s device, it might be because something has been accidentally blocked.
Troubleshooting screen time & web filtering
Screen time protection has been disruptedHave you gotten an alert about screen time protection being disrupted, or seen a task to fix screen time for a device? If so, this is how to fix it!
Bark Home "Not detected" or "MAC address does not match any known devices" error during setupLearn how to fix detection issues with Bark Home.
Slow internet speedsLearn how to improve your speed.
Turn off Secure DNS on ChromebookIf websites and apps aren't being blocked on your child's Chromebook, check whether Secure DNS is enabled.
Device is using a private address or randomized MAC addressFix this so that your screen time & web filtering rules stay in place.
Mobile screen time & filtering was manually disabled
My kid's computer isn't blocking websites and apps
Turn off Secure DNS on Windows and MacIf sites and apps are not being blocked on your child's computer browser, Secure DNS could be the reason!
Bark Home has lost contact
Disable Guest Mode on ChromebookThese instructions will show how to disable Guest Mode on Chromebook to ensure that Bark will be monitoring your child's Chrome web browsing.
Screen time protection has been disrupted on ChromebookIf screen time protection has been disrupted on your child's Chromebook, get connected again by following this guide!
Device is missing from Unmanaged profileThis article is for users who've set up a Bark Home (or a router with Bark built in).
Connection Status "Undetected" for Router with Bark Built-InFix common issues with Bark router setup.
Why am I seeing copies of the same device?
Adjust Amazon Fire network settings to work with Bark HomeLearn how to filter internet access on Amazon Fire with the Bark Home.
Samsung Secure Wi-Fi Security Alert
Disable Guest Mode, Incognito Mode, Tor Mode, and Secure DNS on Brave (Windows)Learn how to disable various modes to ensure Bark remains in place while your child browses the internet using Brave.
Disable Guest Mode, Incognito Mode, and Secure DNS on Brave (Mac)These instructions will show you how to disable Guest Mode, Incognito Mode, and Secure DNS on Brave for Mac.
Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Windows)Protect your child's online safety by disabling Guest Mode, Incognito Mode, and Secure DNS on Chrome for Windows.
Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Mac)Protect your child's online safety by disabling Guest Mode, Incognito Mode, and Secure DNS on Chrome for Mac.
Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Windows)These instructions will show you how to disable Guest Mode, InPrivate Mode and Secure DNS on Edge for Windows.
Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Mac)These instructions will show you how to disable Guest Mode, InPrivate Mode and Secure DNS on Edge for Mac.
How to Disable IPv6Advanced troubleshooting situations may require you disable IPv6 in your computer settings.
Make your Eero router system compatible with Bark HomeMost Eero routers are compatible with the Bark Home. Here's how to make sure your Eero settings are set up for success:
How to factory reset the Bark HomeThis article will show you the steps for how to factory reset the Bark Home.