Troubleshooting screen time and filtering
Find solutions for issues encountered with blocking apps and sites on your family's devices.
26 articles
- If a website, app, game, or feature isn't working on your child's deviceBlocked apps and sites can cause errors, slow performance, or features that stop working unexpectedly.
- Troubleshooting screen time & web filteringBlocked apps and sites can cause errors, slow performance, or features that stop working unexpectedly.
- Screen time protection has been disruptedScreen time protection can be disrupted when the Bark Kids VPN is disabled.
- Bark Home "Not detected" or "MAC address does not match any known devices" error during setupLearn how to fix setup issues with Bark Home.
- Slow internet speedsLearn how to improve your speed.
- Turn off Secure DNS on ChromebookIf websites and apps aren't being blocked on your child's Chromebook, check whether Secure DNS is enabled.
- Device is using a private address or randomized MAC addressFix this so that your screen time & web filtering rules stay in place.
- Mobile screen time & filtering was manually disabledA lapse in screen time protection was detected and later fixed — here's what to check to prevent it from happening again.
- My kid's computer isn't blocking websites and appsComputers are filtered through Bark Home — make sure the device is identified, assigned, and has Secure DNS turned off.
- Turn off Secure DNS on Windows and MacIf sites and apps are not being blocked on your child's computer browser, Secure DNS could be the reason!
- Bark Home has lost contactCheck the power, ethernet connection, and LED lights to get the Bark Home back online.
- Disable Guest Mode on ChromebookWithout disabling Guest Mode, children can browse the web without Bark's monitoring or filtering in place.
- Screen time protection has been disrupted on ChromebookOpening the Bark for Chromebooks app usually reconnects the VPN and restores protection automatically.
- Device is missing from Unmanaged profileThis article is for users who've set up a Bark Home (or a router with Bark built in).
- Connection Status "Undetected" for Router with Bark Built-InFix common issues with Bark router setup.
- Why am I seeing copies of the same device?Duplicate devices usually appear when a device connects through both the Bark Kids app and Bark Home, or uses a randomized MAC address.
- Samsung Secure Wi-Fi Security AlertThis alert appears because Bark Home filters network traffic — tap 'Add to exceptions' to dismiss it.
- Disable Guest Mode, Incognito Mode, Tor Mode, and Secure DNS on Brave (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
- Disable Guest Mode, Incognito Mode, and Secure DNS on Brave (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
- Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
- Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
- Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
- Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
- How to Disable IPv6Advanced troubleshooting situations may require you disable IPv6 in your computer settings.
- Make your Eero router system compatible with Bark HomeMost Eero routers are compatible with the Bark Home. Here's how to make sure your Eero settings are set up for success:
- How to factory reset the Bark HomeThis article will show you the steps for how to factory reset the Bark Home.