Troubleshooting screen time and filtering
Find solutions for issues encountered with blocking apps and sites on your family's devices.
26 articles
If a website, app, game, or feature isn't working on your child's deviceBlocked apps and sites can cause errors, slow performance, or features that stop working unexpectedly.
Troubleshooting screen time & web filteringBlocked apps and sites can cause errors, slow performance, or features that stop working unexpectedly.
Screen time protection has been disruptedScreen time protection can be disrupted when the Bark Kids VPN is disabled.
Bark Home "Not detected" or "MAC address does not match any known devices" error during setupLearn how to fix setup issues with Bark Home.
Slow internet speedsLearn how to improve your speed.
Turn off Secure DNS on ChromebookIf websites and apps aren't being blocked on your child's Chromebook, check whether Secure DNS is enabled.
Device is using a private address or randomized MAC addressFix this so that your screen time & web filtering rules stay in place.
Mobile screen time & filtering was manually disabledA lapse in screen time protection was detected and later fixed — here's what to check to prevent it from happening again.
My kid's computer isn't blocking websites and appsComputers are filtered through Bark Home — make sure the device is identified, assigned, and has Secure DNS turned off.
Turn off Secure DNS on Windows and MacIf sites and apps are not being blocked on your child's computer browser, Secure DNS could be the reason!
Bark Home has lost contactCheck the power, ethernet connection, and LED lights to get the Bark Home back online.
Disable Guest Mode on ChromebookWithout disabling Guest Mode, children can browse the web without Bark's monitoring or filtering in place.
Screen time protection has been disrupted on ChromebookOpening the Bark for Chromebooks app usually reconnects the VPN and restores protection automatically.
Device is missing from Unmanaged profileThis article is for users who've set up a Bark Home (or a router with Bark built in).
Connection Status "Undetected" for Router with Bark Built-InFix common issues with Bark router setup.
Why am I seeing copies of the same device?Duplicate devices usually appear when a device connects through both the Bark Kids app and Bark Home, or uses a randomized MAC address.
Samsung Secure Wi-Fi Security AlertThis alert appears because Bark Home filters network traffic — tap 'Add to exceptions' to dismiss it.
Disable Guest Mode, Incognito Mode, Tor Mode, and Secure DNS on Brave (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
Disable Guest Mode, Incognito Mode, and Secure DNS on Brave (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
Disable Guest Mode, Incognito Mode, & Secure DNS on Chrome (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Windows)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Command Prompt.
Disable Guest Mode, InPrivate Mode, & Secure DNS on Edge (Mac)These modes allow children to bypass Bark's filtering — disabling them requires running a few commands in Terminal.
How to Disable IPv6Advanced troubleshooting situations may require you disable IPv6 in your computer settings.
Make your Eero router system compatible with Bark HomeMost Eero routers are compatible with the Bark Home. Here's how to make sure your Eero settings are set up for success:
How to factory reset the Bark HomeThis article will show you the steps for how to factory reset the Bark Home.