Bark Desktop App Failing During "Analysis" Phase

Avatar
Paola
Follow

The easiest way to tell if the Bark Desktop App is analyzing the device is by the progress bar seen under the iOS monitoring of the device.

During this phase, Bark is making copies of the texts, notes, photos, and videos on your child's device and saving the files to your computer. Subsequent analyses will automatically delete the old files, saving you storage space. Once it's done making those copies, it then uploads the files to our servers for analysis.

The most common form(s) of an issue during the analysis phase: Your child's iOS device is detected either via Wi-Fi or via USB, but at the beginning, middle, or end of an analysis it generates an error.

mceclip0.png

Troubleshooting Analysis Issues

Running into an error with the initial analysis?

Try putting your child's iOS device on Airplane Mode

  • To do this, go to the Settings app ⚙ on the child's device and toggle the slider next to Airplane Mode ✈ to On.
  • Unplug the device and plug it back in.
  • Verify the device is detected over USB.
  • Kick-start an analysis.
  • If the analysis completes successfully, remember to turn Airplane Mode off! You shouldn't have to put it on Airplane Mode again.
  • If the analysis continues to fail, move on to the next troubleshooting solution below.

Did your computer turn off or go to sleep?

The analysis cannot complete if your computer is powered off or asleep. Below you will find instructions on adjusting your computer's sleep settings to ensure you're giving the Bark Desktop App ample opportunity to analyze your child's iOS device(s)!

If starting the analysis over Wi-Fi, did your child's device leave the Wi-Fi network or the home?

The analysis cannot complete if your child's device is no longer connected to the same Wi-Fi network as your computer.

If your child's device is still on the same Wi-Fi network, let's make sure the Bark Desktop App is detecting your child's device over Wi-Fi. Then, it should automatically retry the analysis. 

The Bark Desktop App is set to perform automatic analyses over Wi-Fi whenever your child's device is home and it's been longer than 6 hours since the last analysis of your child's iOS device. If you miss a day or a few due to a busy time, don't worry, Bark can catch up on the next analysis by going up to 60 days back in analysis!

You are also welcome to plug in the device via USB to get it analyzed in the event you're having a slow Wi-Fi day.

If you're still unable to get the device analyzed, move on to the next troubleshooting solution below.

Is there enough storage on your computer or child's iOS device?

This stage of the process could be affected by a lack of storage on your computer or on your child's device. 

Checking available storage on the computer:

If your child's device has a lot of messages and pictures, it may have a large backup file. 

To check to see how large your child's backup file may be, you may try plugging it into your computer, and checking how big their backup files are via iTunes: https://support.apple.com/en-us/HT201656

You can then compare this backup file size to the available space on your computer. You will want to make sure you have more space on your computer than the size of the backup file for each of your child's iOS devices.

Windows

To check how much available space is on your Windows computer:

Click the Start button on the bottom left of the screen > Settings > System > Storage.

Mac

To check how much available space is on your Mac:

Click on the Apple logo on the top left of your screen > About this Mac > Storage tab. 

Checking available storage on your child's iOS device:

If your child's device has little free space left (less than 5%), its analysis will take a long time and may fail. To check the available space on your child's device:

  1. In the Settings app ⚙, scroll down to General and tap it.
  2. Select iPhone/iPad/iPod Storage and look at the X GB out of Y GB section.

Freeing up space on your child's iOS device:

You can ask your kids to take some of the photos and videos on their device into an online storage system like Google Drive, Dropbox, or another location, like your computer, a USB thumb-drive, or an external hard drive. (Bark is able to monitor pictures and videos saved to Dropbox and Google Drive by connecting them to Bark!)

In addition, text messages can include photos, videos (and GIFs, so many GIFs) -- all of which take up storage. You can set old (meaning untouched) messages to "auto-delete" after 1 year and remove all that data. Obviously, monitoring continues on new messages as normal. To do this on the child's iOS device:

  1. In the Settings app ⚙, scroll down to Messages and tap it.
  2. Under Message History, tap where it says Keep Messages.
  3. There are three options: 30 Days, 1 Year, and Forever. Choose the first or second option.
  4. Confirm that you want to delete the old messages and attachments by tapping the Delete button.

If you've got enough storage space on your computer and on your child's iOS device, try the analysis again. If you're still unable to get the device analyzed, move on to the next troubleshooting solution below.

Do you need to add Bark as an exception in your firewall?

Your computer's firewall may be accidentally blocking Bark from doing its job. Below are instructions on adjusting the built-in firewall settings on Windows and Mac. If you have a third-party firewall, like Mcafee or Norton, consult their knowledge base for tips on allowing an app through their firewall.

Windows:

  • Select the Start Screen Shot 2022-03-15 at 4.33.03 PM.png menu, type Allow an app through Windows Firewall, and select it from the list of results.

  • Select Change settings. You might be asked for an administrator password or to confirm your choice.

  • To add Bark as an exception, select the checkboxes next to the Bark app in the list.

  • If you don't see Bark on the list, select Allow another app, find the Bark.exe file (usually easiest to find in your Desktop), and select it. Then, you can select the checkboxes next to Bark on the list. Make sure to save or apply your changes.

  • Restart your computer.

Mac:

  • Open System Preferences.
  • Click the Security or Security & Privacy icon.
  • Select the Firewall tab.
  • Click the lock icon in the preference pane, then enter the administrator name and password.
  • Click the Firewall Options button
  • Click the Add Application (+) button.
  • Select Bark.
  • Click Add.
  • Click OK.
  • Restart your computer.

After adding Bark as an exception to the firewall and restarting the computer, Bark should automatically retry the analysis. If the analysis still fails, move on to the next section.

Do you use a work VPN or a work-issued computer?

If you use a work VPN, try turning it off temporarily to see if Bark is able to finish the analysis.

If you use a work-issued computer, it may have security software blocking Bark from doing its job. You you may want to try installing the Bark Desktop App onto a personal computer and seeing if the issue is recreated on that other computer.

If this doesn't apply to you, move on to the next section.

Have the devices and operating systems been updated recently?

📱 How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad

💻 How to check for updates on a Windows computer: Update Windows

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

🖥 How to check for updates on a Mac: Update Mac

NOTE: Before you upgrade, we recommend that you back up your Mac. Learn how to back up your Mac.

🎵 How to check for updates to iTunes: Update iTunes

NOTE: iTunes is not available for users on the newest versions of Mac. Updating the MacOS to the latest version is the best way to update Apple software.

Why iTunes? iTunes was created to make it easier for iPhone and iPad users to manage their devices on their computer. iTunes contains the necessary components your computer needs to communicate with the iOS device, so updating it sometimes helps the Bark Desktop App better monitor your child's iPhone or iPad.

 

Still no luck?

We're here to help! Please reach out to us with screenshots of the issue and the steps you've tried.