iOS monitoring can stop working if there isn't enough storage on your child's device or on your computer (if you're using the computer method). Use the sections below to check storage on whichever device applies to you.
💡 Did you know? If you're using the Bark Sync to monitor your child's iOS device, you don't need to worry about your computer's storage — only your child's device storage applies.
iPhone or iPad
iPhone or iPad
Check storage space on your child's iOS device
If your child's device has less than 5% free storage, analysis will take a long time or may fail. To check:
Open the Settings app.
Tap General.
Tap iPhone/iPad Storage.
Look at the X GB out of Y GB section.
95% or more storage is used: Free up space until at least 5% is available. Bark needs this space to transfer files from the device.
Less than 95% storage is used: You're good — just make sure your computer has enough storage too.
Free up space on your child's iOS device
Photos, videos, GIFs, and iMessages take up a lot of space. Here are some ways to free some up:
Move photos and videos to a cloud platform — Apps like Google Drive or Dropbox work great. (Bonus: connect their Google Drive or Dropbox to Bark to get those files monitored too!)
Optimize photo storage — Learn more.
Transfer photos and videos to a computer — Learn how.
Deleting iMessages that are over 1 year old — To remove messages older than 1 year:
On your kid's device, open the Settings app.
Tap on Messages.
Under Message History, tap where it says Keep Messages.
Choose 1 Year.
This will delete all iMessages older than 1 year, freeing up space.
Mac
Mac
Check storage space on your Mac
To check how much space is on your Mac:
Click on the Apple logo on the top left of your screen > About this Mac > Storage tab.
On newer Macs, click on the Apple logo on the top left of your screen > About this Mac > More Info > scroll down to Storage.
Compare this number against the storage used up on your kid's iOS device. You will want your computer to have enough free space for your kid's iOS photos, videos, and messages.
Free up space on your Mac
Apple has put together these tips on freeing up space.
Would you prefer to use an external hard drive to store their iOS monitoring files? Reach out to us for help in setting that up.
Windows
Windows
Check storage space on your PC
To check how much space is on your Windows computer:
Click the Start button on the bottom left of the screen.
Click on Settings.
Select System.
Click on Storage on the left.
Compare this number against the storage used up on your kid's iOS device. You will want your computer to have enough free space for your kid's iOS photos, videos, and messages.
Free up space on your PC
Microsoft has put together these tips for freeing up space.
Would you prefer to use an external hard drive to store their iOS monitoring files? Reach out to us for help in setting that up.
What happens next?
Once you've freed up space, Bark will automatically retry the analysis. You can also start one manually, if needed.
Still having trouble?
If the analysis still fails, check out the other potential culprits.