Troubleshooting Edge, Chrome, & Chromebook Monitoring

1. Open up your parent app / dashboard.
2. Tap your child's profile.
3. If you set up the Chrome extension, you can verify its status by tapping on Apps at the top and looking for the Chrome icon:
   
4. If you also set up the Bark for Chromebooks app, you can verify its status by tapping on Devices at the top and looking for the Chromebook.
   Chrome, Edge, or Chromebook icons are completely missing from here? Let's check a few things to make sure monitoring is set up correctly.

1. Open up your parent app / dashboard.
2. Tap your kid's avatar at the top.
3. Tap Monitoring.
4. Depending on what you set up, you should see a green checkmark under Chrome, Edge, and/or Chromebook and a "Last analyzed" section:
   
   Missing a "Last analyzed" section? Then, revisit the Chrome, Edge, or Chromebook instructions to set up your kid's monitoring again.
   Chrome, Edge, or Chromebook icons are completely missing from here? Let's check a few things to make sure monitoring is set up correctly.

1. On your parent app, make sure you're subscribed to Bark Premium in your account and billing settings.
2. Next, open up your dashboard.
   • If on the classic UI, tap Monitoring under your kid.
   • If on the new UI, tap your child's profile > Apps at the top.
3. Look for your kid's email account.
   • Kid's email is not connected: That explains the original issue. It's an easy fix! Let's get their email connected to Bark:
     • On your kid's computer, open their Chrome or Edge browser. 
     • Click on the  profile icon on the top right. This shows you your kid's email if it's signed in.
     • Turn on sync, if applicable.
     • On your parent app / dashboard, connect that email to Bark.
     • Then, browse 5–10 sites on your kid's computer by clicking around Google or Wikipedia. 
     • After some time, you should see Chrome or Edge monitoring is working in your parent app / dashboard.
   • Kid's email is connected: Great! Now, let's double-check that's the email your kid is using to sign into their computer browser:
     • On your kid's computer, open their Chrome or Edge browser. 
     • Click on the profile icon on the top right. This shows you your kid's email if it's signed in.
     • Turn on sync, if applicable.
     • Does the email there match the email that is connected to Bark? If it does not, then get that other email connected to Bark!
     • Then, browse 5-10 sites on your kid's computer by clicking around Google or Wikipedia. 
     • After some time, you should see Chrome or Edge monitoring is working in your parent app / dashboard.
4. Still need help? Revisit our Chrome, Edge, or Chromebook instructions to set up your kid's monitoring again. Remember to turn off Guest Mode on their computer as well.

You have a Google Family Link setting blocking the extensions. Adjust that setting by following this guide:
Allow Chrome extensions through Family Link

It's an easy fix! Enable Bark in your kid's Accessibility settings.

Find solutions, like making sure Secure DNS is disabled in Chrome, in this guide. 

You can block apps and sites on Windows and Mac computers when you use the Bark Home on your home network. If your app and site blocking are not working on your kid's PC or Macbook, follow this guide to take care of it.

This is a limitation placed by Google on the account. It can be due to a couple of reasons: 

• Family Link is supervising the account
  If you cannot install an extension on a Chromebook that is supervised by Family Link, it may be because you're on an older version of Chrome OS. Chrome OS 83+ supports Chrome extensions on Chromebooks supervised by Family Link. Get your kid's ChromeOS updated.
• A school or organization is supervising the account
  If your kid's school is supervising the account, then they likely have a digital safety solution in place, which is why they're blocking the installation of other Chrome extensions. Check with your school's IT department for more information. In the meantime, try using your kid's personal email account instead of a school email.

On computers and laptops, Bark monitors web browsing on Chrome and Edge — including website visits, searches, and incognito browsing. Just install the two Bark extensions on your child's Chromebook, Mac, or Windows computer browser (learn more). 

To monitor web browsing on phones and tablets, follow this guide instead.

If the computer is a shared device that has different logins (e.g. Bob has a profile, Renee has a profile, etc) then you'll want to follow the same steps for each child's profile! 

After setup, you can click the X to close out the Bark for Chromebooks app. Rest assured, the app will be running in the background. To prevent your kid from using different profiles on their Chromebook that may not have the app installed, turn off Guest Mode.

If you've installed the Bark extensions on your child's computer browser, and Bark detects instances of bullying, sexual content, self-harm, or other worrisome content in your child's web browsing or searches, we will send you an alert.

If you've installed the Bark for Chromebooks app on your child's Chromebook as well, and Bark detects potential problems in your child's saved photos or videos, we will also send you an alert.

If you've set up app and site blocking on a device, you'll also get alerts for blocked sites that were categorized as Sexual Content.

Learn more about what makes Bark's monitoring unique.

Yes, if we detect either extension has been removed, we will alert you! Here's an example of what that alert may look like in your dashboard:

Yes, Bark can do more than just monitor Chrome browsing! With the Bark Home, you can block apps and sites on any computer. This includes blocking apps and sites whether your kid accesses them on Chrome, Edge, or another app.

While Bark Home won't alert you in the same way as the Bark extensions for browsing and searching issues, the Bark Home will help you manage safe and responsible internet use on your kid's laptop by blocking access to specific apps and sites.

In addition, when you set up the Bark for Chromebooks app on your kid's Chromebook, it can monitor the images and videos saved to the Chromebook device storage for worrisome content. 

You can continue using Family Link and Bark together on your kid's Chromebook.

If you cannot install a Chrome extension on a Chromebook that is supervised by Family Link, it may be because you're on an older version of Chrome OS. Chrome OS 83+ supports Chrome extensions on Chromebooks supervised by Family Link. Get your kid's ChromeOS updated.