There are a few reasons the social media, drive, or email account may have gotten disconnected from Bark:

What to do if your kid's account is disconnected:

This message means that we cannot monitor that particular platform on iPhones, and iPads. Here's what Bark can still do to help keep your kid safer online and in real life:

If you see the error "It appears the email/password is incorrect" when connecting an iCloud account, the issue is likely that iCloud email requires an app-specific password rather than the regular Apple ID password. Follow this guide to generate one and get your child's emails monitored: Connect an iCloud Email Account

If you see the error "Please enter a valid mail-enabled iCloud email address" when connecting an iCloud account, the email address you entered may not be an iCloud address. Bark's iCloud integration only works with addresses ending in @icloud.com, @me.com, or @mac.com.
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If your child's email ends in something else, such as @gmail.com, make sure to select the correct app when adding their email to Bark. For example, a Gmail address should be connected through Gmail, not iCloud.

If you see the error "It appears the email/password is incorrect" when connecting a Yahoo account, the issue is likely that Yahoo email requires an app-specific password rather than the regular Yahoo password. Follow this guide to generate one and get your child's emails monitored: Connect a Yahoo Email Account

Bark monitors Snapchat, Instagram, TikTok, and Discord on Android by scanning conversations as your child views them, which gives Bark a brief window to capture content. As a result, alerts may only include part of a conversation rather than the full exchange.

Unfortunately, these platforms have declined to work with us directly, which limits what we're able to capture. We're continually working to improve coverage and will update our approach as new options become available.

While many platforms are monitored by entering your child's login credentials to Bark, not all are. When you go to add your kid's accounts and apps to Bark, we will let you know what we need to monitor each one.

Some platforms allow browsing without an account, and what Bark can monitor in those cases depends on your child's device and setup.

For platforms that can't be monitored by Bark at all, here are a few things you can do in the meantime:

Check out this step by step guide: Add a device or account for monitoring

To remove an account from Bark, follow the steps here: Stop monitoring one of my kid's accounts
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Before you do, it's worth knowing that keeping an account connected means Bark can still alert you if your child uses it again in the future. Since Bark Premium supports unlimited kids, accounts, and devices, there's no need to remove accounts to free up space.
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If your concern is about a specific app or site being accessible, you may want to block it instead.

To add a new account, follow this guide: Add a device or account for monitoring

You don't need to remove the old account. Keeping it connected means Bark can still alert you if your child uses it again, and since Bark Premium supports unlimited kids, accounts, and devices, there's no reason to remove anything to make room.