There was a problem analyzing the iOS device

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Paola
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Quick Detailed

Quick Troubleshooting

Remember, if the device is not home nor connected to the home Wi-Fi, Bark can't analyze the device.

To ensure the device is analyzed, check the following...

  1. Mac or Windows computer is on and awake.
    (If using the Bark Home device, you can skip this step.)
  2. Child's device is connected to your home Wi-Fi network.
  3. Verify that Bark is detecting the device over Wi-Fi.
    (Monitoring tile > Devices > greenwifi.png Connected to your home computer or Bark Home)
  4. If detected over Wi-Fi, click on the message > Start Analyzing.
  5. If not detected over Wi-Fi, plug in the device to the computer or Bark Home.
  6. Verify that Bark is detecting the device over USB.
    (Monitoring tile > Devices >greenusb.pngConnected to your home computer or Bark Home)
  7. If detected over USB, click on the message > Start Analyzing.

 

Need more help?

Click on the Detailed Troubleshooting tab at the top of this article.

 

Pro Tips

  • Adjust Windows / Mac sleep settings to ensure the computer and device can always communicate.
  • Analyses will happen automatically and wirelessly but you can always kick-start one if needed.
  • Firewalls and VPNs on the computer can impact analyses.
  • Work computers can impact analyses. Try using a personal computer.
  • Newer iOS devices may ask for a lockscreen passcode on each analysis. We know this isn't ideal, but Apple has made even more strict rules about device access. To avoid entering the passcode, consider turning it off.