There was a problem analyzing the iOS device

Quick Detailed

Quick Troubleshooting

Before we get started, double-check that your child’s device is turned on and connected to your home Wi-Fi.

  1. Make sure your Mac or Windows computer is on and awake.
    If you're using the Bark Home, you can skip this step.
  2. See if Bark can detect the device over Wi-Fi.
    From your Bark parent app, tap the monitoring tile, then look for 
    greenwifi.png Connected to your home computer (or Bark Home).
  3. If the device is detected over Wi-Fi, tap on the message and then click Start Analyzing.
  4. If it's not detected over Wi-Fi, plug in your kid's device to your computer or the Bark Home.
  5. Verify that Bark is detecting the device when it's plugged in.
    From your Bark parent app, tap the monitoring tile, then look forgreenusb.pngConnected to your home computer (or Bark Home).
  6. If it's detected when plugged in, click on the message and then click Start Analyzing.

 

Need more help?

Check out the detailed troubleshooting tab at the top of this article.

Pro Tips

  • Newer iOS devices may ask for a lockscreen passcode on each analysis. We know this isn't ideal, but Apple has made even more strict rules about device access. To avoid entering the passcode, consider turning it off.
  • Analyses will happen automatically and wirelessly but you can always manually start one if needed.
  • If using the Bark Desktop App, adjust your computer's sleep settings (Windows / Mac) to ensure the computer and device can always communicate.
  • Firewalls and VPNs on the computer can impact analyses through the Bark Desktop App.
  • Work computers can impact analyses through the Bark Desktop App. Try using a personal computer.