Quick Troubleshooting
Remember, if the device is not home nor connected to the home Wi-Fi, Bark can't analyze the device.
To ensure the device is analyzed, check the following...
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Mac or Windows computer is on and awake.
(If using the Bark Home device, you can skip this step.) - Child's device is connected to your home Wi-Fi network.
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Verify that Bark is detecting the device over Wi-Fi.
(Monitoring tile > Devices >Connected to your home computer or Bark Home)
- If detected over Wi-Fi, click on the message > Start Analyzing.
- If not detected over Wi-Fi, plug in the device to the computer or Bark Home.
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Verify that Bark is detecting the device over USB.
(Monitoring tile > Devices >Connected to your home computer or Bark Home)
- If detected over USB, click on the message > Start Analyzing.
Need more help?
Click on the Detailed Troubleshooting tab at the top of this article.
Detailed Troubleshooting
Start with clicking on the first one below and follow the steps.
To ensure it's over USB, let's temporarily enable Airplane Mode on your child's device.
- Go to the Settings app ⚙ on the child's device.
- Toggle the slider next to Airplane Mode ✈ to On.
- Unplug the device and plug it back in.
- Verify the device is detected over USB.
- Kick-start an analysis.
- If the analysis completes successfully, remember to turn Airplane Mode off!
- Next, verify the device is detected over Wi-Fi.
- If the analysis continues to fail, move on to the next troubleshooting solution below.
The analysis cannot complete if your computer is powered off or asleep.
Below you will find instructions on adjusting your computer's sleep settings to ensure you're giving the Bark Desktop App ample opportunity to analyze your child's iOS device(s)!
(If using the Bark Home device, you can skip this step)
- Mac Sleep Settings
- Windows Sleep Settings
- Unplug the device and plug it back in.
- Verify the device is detected over USB.
- Kick-start an analysis.
- If the analysis continues to fail, move on to the next troubleshooting solution below.
Check storage and free up space if applicable with the help of this guide:
Checking Available Storage Space on Your Devices
If you've got enough storage space on your computer and on your child's iOS device, it will automatically retry the analysis again when you plug it in via USB. If you're still unable to get the device analyzed, move on to the next troubleshooting solution below.
Your computer's firewall may be accidentally blocking Bark from doing its job. Let Bark in by following this guide:
Allow Bark Through Your Firewall
After adding Bark as an exception to the firewall and restarting the computer, Bark should automatically retry the analysis. If the analysis still fails, move on to the next section.
If you use a work VPN, try turning it off temporarily to see if Bark is able to finish the analysis.
If you use a work-issued computer, it may have security software blocking Bark from doing its job. You you may want to try installing the Bark Desktop App onto a personal computer and seeing if the issue is recreated on that other computer.
If this doesn't apply to you, move on to the next section.
Still no luck?
Check to see if it's one of these common errors.
Pro Tips
- Adjust Windows / Mac sleep settings to ensure the computer and device can always communicate.
- Analyses will happen automatically and wirelessly but you can always kick-start one if needed.
- Firewalls and VPNs on the computer can impact analyses.
- Work computers can impact analyses. Try using a personal computer.
- Newer iOS devices may ask for a lockscreen passcode on each analysis. We know this isn't ideal, but Apple has made even more strict rules about device access. To avoid entering the passcode, consider turning it off.