Watch damaged by accident
When accidents happen (e.g. cracked screen), you have a couple of options:
Submit an AKKO claim
If you enrolled in device protection when purchasing the device, you can get it repaired or replaced after paying a deductible.Get a replacement
You will get a brand new watch. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.
Watch damaged upon receipt
If your Bark Watch arrives damaged, please contact the original retailer.
If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.
Watch that is defective
If your Bark Watch won't power on or has another hardware defect, try restarting it first. The steps depend on your model, so follow Bark Watch is unresponsive. If that doesn't fix the issue:
Watches purchased from a third party (like Amazon)
Contact the original retailer for details about their return, refund, or exchange policy.
Watches purchased from bark.us
If the watch was purchased directly from Bark less than a year ago, submit a warranty replacement request. Please note that accidental damage (such as drops) is not considered a manufacturer defect and is not covered under warranty.
How to submit a warranty replacement request:
In your parent app / dashboard, tap
Account.
Scroll down to Mobile Plans and tap Manage device.
Tap Replace device.
Tap Request warranty replacement.
Remember: This replacement method is for hardware defects, not for accidental damage like drops or spills.Enter the requested information.
Once you've submitted your warranty replacement request, you will receive an email with a shipping label and instructions on how to ship the old device back.
Later on, you'll also receive confirmation email of the new replacement device being shipped.
Damage explanations
No damage | Watch is in good condition. No additional charges to your wireless account. |
Repairable damage | Watch has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic). 50% of the MSRP of the device will be charged to your wireless account. |
Non-repairable damage or unreturned | Watch is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back. The full MSRP of the device will be charged to your wireless account |
Watch that is lost or stolen
We're so sorry to hear that your kid lost their Bark Watch! Here's what you can do in those situations:
Try using Bark to find the watch's last detected location.
If you're concerned someone stole it, you can also pause the device to remotely lock it down.
If you're still having no luck, you can get a replacement directly from Bark or if you have an AKKO device protection plan, get a replacement by submitting a claim. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.
Start a return
Watch purchased from a third party (like Amazon or Walmart):
Please contact the original retailer for details about their return, refund, or exchange policy.
Watch purchased directly from bark.us:
We offer a 60-day, money-back guarantee for the Bark Watch device (monthly wireless plan payments are not refundable).If you want to keep your child's phone number, port out the number before you cancel your service. Porting the number automatically cancels your Bark Watch service. If you cancel first, the number gets released and you may not be able to port it out.
Within 60 days of purchase: You'll be prompted to either pay off or return the device during the cancel flow. If return is selected, you'll get a prepaid return label by email. You may be liable for any damage the device incurred while in use.
After 60 days: The device is yours to keep. You'll need to pay off any remaining balance on it.
Your Bark Watch will stay fully functional until the end of your billing period. After that, its apps will be disabled.
Need more help? Contact our support team. We're always happy to help!