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Bark Watch Replacements and Returns

Updated
Paola Rivera

Watch damaged by accident

When accidents happen (e.g. cracked screen), you have a couple of options:

  • Submit an AKKO claim
    If you enrolled in device protection when purchasing the device, you can get it repaired or replaced after paying a deductible.
  • Get a replacement
    You will get a brand new watch. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.

Watch damaged upon receipt

If your Bark Watch arrives damaged, please contact the original retailer.

If the original retailer is Bark, please contact us with the details as soon as possible from the date of delivery. We may request you provide proof of purchase. Once we’ve investigated the issue, we will provide you with a free shipping label and additional instructions for the return in accordance with our terms.

Watch that is defective

Schok provides a 12-month limited warranty for the Bark Watch. If your Bark Watch fails to power on or has some other hardware defect, try to hold down the top power button for 10s until it restarts. If the issue still remains, please contact us.

Watch that is lost or stolen

We're so sorry to hear that your kid lost their Bark Watch! Here's what you can do in those situations:

  1. Try using Bark to find the watch's last detected location.
  2. If you're concerned someone stole it, you can also pause the device to remotely lock it down.
  3. If you're still having no luck, you can get a replacement directly from Bark or if you have an AKKO device protection plan, get a replacement by submitting a claim. This automatically transfers your kid's existing watch number to the replacement watch when you receive it and set it up.

Start a return

First, determine where you ordered the Bark Watch — either from bark.us or from amazon.com. Look for your order confirmation email to tell. You can also check if it's listed in your Bark orders or your Amazon Orders to determine where you ordered it originally.

Return to Amazon

Here's how to return the Bark Watch to Amazon.

Have questions about shipping or returns? Reach out to Amazon Support.

Need help setting up the Bark Watch? Reach out to Bark Support.

Return to Bark

We offer a 60-day, money-back guarantee for the Bark Watch device (monthly wireless plan payments are not refundable). Simply cancel your Bark Watch service and request to send it back if you're not happy and you won't be on the hook for any more payments. You may, however, be liable for any damage that the watch incurred while in use.

If you're outside of the return period, you can still cancel your Bark Watch service at any time. You'll need to pay off any remaining balance on the Bark Watch, but the device is yours to keep. Your Bark Watch will remain fully functional until the end of your billing period, after which all apps on the Bark Watch will be grayed out.

Need more help? Contact our support team. We're always happy to help! 

Damage explanations

No damage Watch is in good condition. No additional charges to your wireless account.
Repairable damage Watch has minor cosmetic damage and requires buff and polish or replacement of parts (e.g., scratched/cracked screen or plastic). 50% of the MSRP of the device will be charged to your wireless account.
Non-repairable damage or unreturned Watch is beyond repair (e.g., liquid damage, bent frame, internal crack) or was not sent back. The full MSRP of the device will be charged to your wireless account

 

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