Having trouble setting up your Bark Watch? Here are answers to some common issues.
How do I know when setup is complete?
You can tell the Bark Watch is activated if:
You see your child's name when you open the
Bark app on the watch.
You see Find Watch under your child's profile in your parent app or dashboard.
Setup is taking a long time
First-time setup can take a few minutes. To speed things up, make sure the watch is connected to Wi-Fi:
Short-press the top side button to open the home screen.
Swipe down from the top to open the quick access menu.
Long-press Wi-Fi to connect.
If it's still slow, try restarting the watch:
Long-press the top side button to open the home screen.
Use the slider to select Restart.
"Error on Authenticate Client" or "eSIM install failed"
This may mean the watch was already activated and you tried to activate it again. Check by following these steps:
Long-press the top side button of the watch to open the home screen.
Use the slider to choose restart.
After it restarts, short-press the top side button of the watch to open the home screen.
Swipe from left to right and tap on Bark.
If you see your child's name and phone number, setup is complete.
If you see something else, contact us with photos of the error and current settings. Do not reset any settings on the watch.
"Mobile Network Not Available"
This could mean there's no cell signal at your location or a mismatch in your account settings. Follow this guide to fix it:
Watch is assigned to wrong child
If you ordered multiple Bark Watches and they're linked to the wrong child, you can select the correct child during setup.
If you've already completed setup and chose the wrong child, contact us with the IMEI and the name of the child you'd like each watch assigned to.