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Stuck in Bark Watch Setup

Covers common setup issues including slow activation, error messages, and watches assigned to the wrong child.

Setting up the Bark Watch usually takes just a few minutes. If it seems stuck, here is how to check and fix it. Some steps differ by model.

Is setup finished?

Setup is complete when these are true:

  • You see your child's name when you open the Bark iconBark app on the watch.
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  • You see Find Watch under your child's profile in your parent app or dashboard.
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If setup seems stuck

First-time setup can take a few minutes. If it is taking longer, follow the steps for the watch you have.

Samsung model

  1. Connect to Wi-Fi. Swipe up to open the Apps screen, tap ⚙️ Settings, tap Connections, then tap Wi-Fi and connect.
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  2. If it is still slow, restart the watch. Press and hold the Home button and the Back button for about 7 seconds.

Schok model

  1. Short-press the top side button to open the home screen.
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  2. Swipe down from the top to open the quick access menu.
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  3. Long-press Wi-Fi to connect.
    ​bark watch - wifi wi-fi.png
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  4. If it is still slow, long-press the top side button, then use the slider to select Restart.

"Error on Authenticate Client" or "eSIM install failed"
(Schok model)

These errors appear on the Schok model. They may mean the watch was already activated and you tried to activate it again. To check:

  1. Long-press the top side button of the watch to open the home screen.

  2. Use the slider to choose restart.

  3. After it restarts, short-press the top side button of the watch to open the home screen.

  4. Swipe from left to right and tap on Bark.
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    • If you see your child's name and phone number, setup is complete.
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    • If you see something else, contact us with photos of the error and current settings. Do not reset any settings on the watch.
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"Mobile Network Not Available"

This could mean there's no cell signal at your location or a mismatch in your account settings. Follow this guide to fix it:

Can't send texts or make calls

Watch is assigned to wrong child

If you ordered multiple Bark Watches and they're linked to the wrong child, you can select the correct child during setup. If setup is already done and the wrong child was chosen, contact us with the IMEI and the name of the child each watch should be assigned to. You can find the IMEi in Settings > About Watch.

Number porting

Learn how to port an existing number to the Bark Watch.

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