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Stuck in Bark Watch Setup

Updated
Paola Rivera

Have you run into an issue setting up your Bark Watch? We’ve got answers to some common issues.


How do I know when it's set up?

You can tell if you've activated the Bark Watch if:

  • You see your kid's name when you open the bark_parent_app.webp Bark app on the watch.
  • On the new UI, you see you can manage Bark Phone & Watch settings under your child's profile on your parent app / dashboard.
  • On the classic UI, you see a Bark Watch tile under your child's name on your parent app / dashboard.

    👀 Not seeing the Bark Watch tile? If your kid has both a Bark Watch and Bark Phone, then settings for both devices will be under the Bark Phone tile. Click on the Monitoring tile and you'll see both the Bark Watch and the Bark Phone if you've set them both up under that child.

Slow Setup

Setting up the Bark Watch this first time may take a few minutes. To speed up the process, make sure the Bark Watch is connected to your Wi-Fi network:

  1. Short-press the top side button of the watch to open the home screen.
  2. Slide your finger down from the top of the screen to open the quick access menu.
  3. Long-press on Wi-Fi to connect to it.
    bark watch - wifi wi-fi.png

Sometimes, a restart can help. Here's how to do it on the watch:

  1. Long-press the top side button of the watch to open the home screen.
  2. Use the slider to choose between turning off the watch and restarting it.

"Error on Authenticate Client"

If you experience this error, it's possible that you may have already activated the watch but went to try to activate it again. Let's check this:

  1. Long-press the top side button of the watch to open the home screen.
  2. Use the slider to choose restart.
  3. After it restarts, short-press the top side button of the watch to open the home screen.
  4. Swipe from left to right and tap on Bark.
    • If you've completed all setup, you should see your child's name and phone number.
    • If you see something else, please reach out to us with a picture, and do not reset any settings on the watch to avoid additional issues.

Watch is assigned to wrong kid

If you ordered multiple Bark Watches but are seeing they're associated with the wrong child, it's okay!

You can select the correct child when setting up each watch. 

If you've already set up your watches and accidentally selected the wrong child, please reach out to us with the IMEI and name of the child you'd like associated with each Bark Watch.


Number porting

Check out this article to learn how to port over an existing number to the Bark Watch.