There are a few reasons why some of the devices in your home are not appearing on the Devices page:
Reason 1: The devices are not powered on or are not connected to the home Wi-Fi.
Because the Bark Home is able to filter the devices connected to your home Wi-Fi, if your child's device is powered off or not connected to the home Wi-Fi, the Bark Home has no way of knowing it exists.
The good news is, it's an easy fix. Make sure your home devices are powered on and connected to the home Wi-Fi. Once they are, you should see them appear in the Unmanaged Devices page. Then, you can identify the devices and assign them to the applicable child profile.
Reason 2: The Bark Home is unplugged.
If the Bark Home is unplugged, you will notice a message in your Bark dashboard that looks like this:
To fix it, you will need to plug in your Bark Home to the wall and to your router.
After some time, it should start displaying all devices that are powered on and connected to the home Wi-Fi network in the Devices page.
If it does not, check the LED lights on the Bark Home.
Reason 3: Device is already assigned to a profile.
If you are looking for a device in the Unmanaged Devices page and cannot find it, it's possible you may have already assigned that device to a child profile, the shared devices profile, or ignored the device.
Reason 4: Device has been named incorrectly.
It's possible you may have accidentally named the device the wrong thing.
To check to see if that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address, which is helpful in identifying devices, as well as an option to rename and/or assign the device to a profile. For more information on identifying a device, see here.
Reason 5: Device has been accidentally merged with another device.
It's possible you may have accidentally merged two devices that turned out to be two separate devices.
To check to see if that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address. We will use this MAC Address to track down the device.
On the Bark dashboard, click on a particular device you suspect of being merged with the device you're looking for.
Scroll down and select Advanced Details:
You will then be able to see if the device has multiple MAC Addresses. Check to see if one of the MAC Addresses matches the one displayed on the me.bark.us page earlier.
Based on this information, you may decide that you accidentally named the device the wrong thing, that you may have accidentally merged two completely different devices, or that you don't have to take further action.
If you conclude that you accidentally merged two completely different devices, see here for steps on splitting them up.
Reason 6: You have a complex network setup or mesh network.
There are plenty of mesh networks and complex network setups that support the Bark Home. However, it could be that you need to adjust certain settings in your network so that the Bark Home is able to reliably identify individual devices.
One way that you may be able to tell that your network settings may be the culprit is if all of your home devices display the same exact MAC Address when visiting me.bark.us on each device.
You may wish to reach out to email@example.com with your router model and a description of your network setup so that we can best assist.
Need additional assistance?
Don't hesitate to reach out to us at firstname.lastname@example.org.