iOS device not detected over Wi-Fi

Plugging it in for a little bit may re-pair the device with Bark and fix the Wi-Fi detection issue.

1. Plug in your kid's iOS device to the computer (or Bark Home).
2. Tap Trust Computer on their device, if prompted.
3. On your parent app / dashboard, tap Monitoring.
4. Look for  Connected to your home computer (or Bark Home). You may have to wait a few minutes.
5. Then, unplug the device. 
6. Next, click on Connected to your home computer (or Bark Home) and then on Start Analyzing.
7. Leave it alone or stick around to watch the progress.
8. If it's still not detected over Wi-Fi, move on down to the next step.

Firewalls help your devices keep out unwanted apps — but you want Bark! Here’s how to fix it.

1. Check out this article: Allow Bark Through Your Firewall.
2. Once you're done, check whether Bark can detect your kid's iOS device over Wi-Fi now.
3. If it's still not detected over Wi-Fi, move on down to the next step.

1. If you use a VPN on your home computer or Wi-Fi network, turn it off.
2. If it's your work computer, it may have special security that prevents Bark from working. We recommend using your personal computer.
3. Once you're done, check whether Bark can detect your kid's iOS device over Wi-Fi now.
4. Still no luck? Move on down to the next step.

Are you running the most current version of your software? If not, Bark may encounter issues. 

1. We can walk you through how to install software updates on your devices.
2. Once you're done, check whether Bark can detect your kid's iOS device over Wi-Fi now.

These settings help your kid's iOS device communicate with your computer or Bark Home sometimes. Depending on the computer you're using, you'll use iTunes or Finder.

• All Windows PCs and some older Macs follow the iTunes steps below.
• Newer Macs follow the Finder steps below. 

1. Open iTunes.
2. Plug in your child's iOS device.
3. Tap Trust Computer on their device, if prompted.
4. If you see a welcome screen, select Set up as new iPhone/iPad/iPod.
   (If you don't see this, move on to the next step.)
5. Click the 📱 phone on the top left:
   
6. Scroll down to Options.
7. Check Sync with this iPhone over Wi-Fi:
8. Click Apply on the bottom right (no need to click Sync).
9. After it's done, unplug your child's iOS device.
10. Are you still seeing the 📱 phone icon on the top left of iTunes?
    • If you are, that's a great sign! Check whether Bark can detect your kid's iOS device over Wi-Fi now.
    • If you are not, it means the device isn't being detected by your computer at all, not just Bark. 

1. Open Finder.
2. Plug in your child's iOS device.
3. Tap Trust Computer on their device, if prompted.
4. Click on your child's iOS device on the left column of Finder (under Locations).
5. If applicable, click Trust on Finder.
6. If you see the Welcome screen below, select Set up as new iPhone/iPad/iPod.
   (If you don't see this, skip to the next step.)
7. Scroll down and ☑ checkmark the option Show this [iPhone, iPad, or iPod] when on Wi-Fi. 
8. Click Apply on the bottom right (no need to click Sync).
9. After it's done, unplug your child's iOS device.
10. Are you still seeing child's iOS device under Locations on the left of Finder?
    • If you are, that's a great sign! Check whether Bark can detect your kid's iOS device over Wi-Fi now.
    • If you are not, it means the device isn't being detected by your computer at all, not just Bark.