iOS Device Not Detected over Wi-Fi

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Paola
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This article discusses solutions for when your child's iOS device is not being detected by the Bark Desktop App over Wi-Fi.

The most common form(s) of this issue:

You can check on the status of iOS monitoring by going to Monitoring under a child and looking at the iOS device. If the iOS device is being detected over Wi-Fi, you'd see a few updates to the Last analyzed date throughout the day, and you'd see the green Wi-Fi symbol (wifi.png) next to the device when it's home and connected to the same Wi-Fi network as your computer.

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If you notice that your child's iOS device is not being detected over Wi-Fi, check out our troubleshooting solutions below.

Troubleshooting

Did you check to see if the Wi-Fi is off on your child's iPhone, iPad, or iPod Touch?

Check to see if the Wi-Fi on your child's device is switched to On. Sometimes wireless gets switched off on mobile devices to conserve battery or to join a faster cellular data network.

How to connect to a Wi-Fi network on your child's iPhone, iPad, or iPod Touch:

  1. From your Home screen, go to Settings > Wi-Fi.
  2. Select Turn on Wi-Fi. The device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that your computer is also connected to.
  4. You will now see a Wi-Fi icon at the top of your iPhone or iPad screen (number of bars may vary)
  5. Double-check that your computer is also connected to the same network as the child's iOS device.
  6. After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Is Wi-Fi Assist enabled your child's iPhone, iPad, or iPod Touch interrupting the Wi-Fi connection?

If Wi-Fi Assist is on, it's using a combination of cellular data and Wi-Fi to make connections to the internet. This may be preventing the Bark Desktop App from recognizing the iOS device over Wi-Fi.

How to turn off Wi-Fi Assist on your child's iPhone, iPad, or iPod Touch:

  1. Go to Settings > Cellular or Mobile Data. If your child's device doesn't have cellular data, move on to the next solution.
  2. Scroll down and tap the slider for Wi-Fi Assist to turn off.
  3. After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Is a third-party VPN on your child's iPhone, iPad, or iPod Touch interfering with the Wi-Fi connection?

If a third-party VPN is enabled on your child's iOS device, it may be interrupting the Wi-Fi "handshake" between the Bark Desktop App on your computer and your child's iOS device.

How to turn off a third-party VPN on your child's iPhone, iPad, or iPod Touch:

  1. Go to Settings > General > VPN (or "VPN and Device Management").
  2. Tap VPN if applicable.
    NOTE: If you are using Bark's Screen Time, there will be a Bark VPN present -- you do not have to delete the Bark VPN as it does not interfere with Wi-Fi backups. What we're looking for is a third-party VPN here and if it's present, we're going to delete it to see if it's the culprit in Wi-Fi issues.
  3. Tap on Delete Profile for the third-party VPN.
  4. Confirm that you would like to delete this profile by tapping Delete again.
  5. Repeat the steps above for any other third-party VPNs you see here.
  6. Verify that the apps of the third-party VPNs are also uninstalled.
  7. Reboot your child's iOS device.
  8. After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Is a Mobile Device Management Profile on your child's iPhone, iPad, or iPod Touch?

If a third-party MDM or Configuration Profile is enabled on your child's iOS device, it may be interrupting the Wi-Fi "handshake" between the Bark Desktop App on your computer and your child's iOS device.

How to turn off a Mobile Device Management or Configuration Profile on your child's iOS device:

  1. Go to Settings > General > Profiles & Device Management (or "VPN and Device Management").
  2. If there is one present, select Remove or Delete Profile.
  3. Repeat the process above for any third-party device management profiles you see here.
  4. Verify that the apps of the third-party device management profiles are also uninstalled.
  5. Reboot your child's iOS device.
  6. After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Is the USB Accessories setting enabled on your child's iPhone, iPad, or iPod Touch?

This is applicable to devices on iOS 10+ that use a lockscreen passcode. If your child's device does not meet this criteria, you can skip this step.

  • Tap on the Settings app on your child's Apple device.
  • Then, navigate to Touch ID and Passcode, Face ID and Passcode, or simply Passcode > Allow Access When Locked > toggle on USB Accessories (see below).
  • After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

usbaccessories.png

Have you plugged in the device to the computer?

Though we're trying to get the Bark Desktop App to recognize your child's iOS device over Wi-Fi, plugging it in for a little bit may fix the Wi-Fi pairing issues you are experiencing.

  • Plug in your child's iOS device to the computer.
  • Tap Trust Computer on your child's iOS device, if prompted.
  • Then, kick-start an analysis!
  • After it completes, unplug your child's iOS device. 
  • After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Have the devices and operating systems been updated recently?

📱 How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad

💻 How to check for updates on a Windows computer: Update Windows

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

🖥 How to check for updates on a Mac: Update Mac

NOTE: Before you upgrade, we recommend that you back up your Mac. Learn how to back up your Mac.

🎵 How to check for updates to iTunes: Update iTunes

NOTE: iTunes is not available for users on the newest versions of Mac. Updating the MacOS to the latest version is the best way to update Apple software.

Why iTunes? iTunes was created to make it easier for iPhone and iPad users to manage their devices on their computer. iTunes contains the necessary components your computer needs to communicate with the iOS device, so it helps the Bark Desktop App better monitor your child's iPhone or iPad.

After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Is the "Sync over Wi-Fi" setting on iTunes enabled?

Though this setting is not always necessary for Bark to communicate with the iOS device over Wi-Fi, it may help if you are having trouble with Wi-Fi detection! 

NOTE: If you're on newer versions of Mac, there is no iTunes, so check out the next section or click here to skip to it!

  • Open iTunes.
  • Plug in your child's iOS device.
  • If applicable, tap Trust computer on your child's device. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • Click on the phone icon on the top left, as seen below:
  • Scroll down to Options.
  • Select Sync with this iPhone over Wi-Fi, as seen below:
  • Click Apply (no need to click Sync).
  • After it completes, unplug your child's iOS device.
  • Are you still seeing your child's device displayed on the top left of iTunes? If you are, then Bark too should now be able to find your child's iOS device over Wi-Fi! First, quit out of iTunes.
    NOTE: On Mac, you may have to right-click on the iTunes icon in the dock to make sure it's completely quit out.
  • After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.
  • If still no luck, try restarting the computer and trying again.
  • If it's still now showing over Wi-Fi, move on to the other solutions below.

If on MacOS 10.15 or newer, is the "Show device when on Wi-Fi" setting on Finder enabled?

Though this setting is not always necessary for Bark to communicate with the iOS device over Wi-Fi, it may help if you are having trouble with Wi-Fi backups! 

These steps are only for users on Mac 10.15 or newer. If you are a Windows or other Mac user, skip this section.

  • Open Finder. It's the happy face icon on your dock.
  • When you've plugged in an iOS device or set it to show over Wi-Fi in Finder, it will be displayed on the left column under Locations, as seen below. 
  • Click on your child's iOS device on the left column of Finder.
  • If applicable, click Trust on Finder.
  • If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • You will see this.
  • Scroll down and ☑ checkmark the option Show this [iPhone, iPad, or iPod] when on Wi-Fi.
  • Click Apply (no need to click Sync).
  • Unplug your child's iOS device.
  • Are you still seeing your child's iOS device on the left column of Finder? If you are, then Bark should now be able to find your child's iOS device over Wi-Fi!
  • After some time, you should see the Wi-Fi detection on the Bark app. If no luck, move on to the next solution.

Still no luck?

We're here to help! Please reach out to us with screenshots of the issue and the steps you've tried.