iOS device not detected over Wi-Fi

This article discusses solutions for when your child's iOS device is not being detected by Bark over Wi-Fi.

See if Bark can detect your kid's iOS device over Wi-Fi

  1. Open up your parent app / dashboard.
  2. Tap on your kid's avatar at the top.
  3. Tap Monitoring.
  4. Look for greenwifi.png Connected to your home computer (or Bark Home). mceclip0.png

iOS device is not detected over Wi-Fi

Quick Detailed

Quick Troubleshooting

  1. On your kid's iOS device, open the Settings_(iOS).png Settings app.
  2. Turn off personal hotspot.png Personal Hotspot, if present.
  3. Then, tap ios wifi icon.png Wi-Fi.
  4. Tap the Wi-Fi name of your home network.
  5. Double check that your computer or Bark Home are connected to the same network as your kid's iPhone or iPad. (If you have a 5GHz and 2.4GHz option, try having both on the same one)
  6. On your kid's iOS device, open the Settings_(iOS).pngSettings app again.
  7. Tap General.
  8. Tap VPN and Device Management (may also be named "VPN" or "Profiles & Device Management").
  9. Check for a third-party VPN or configuration profile. If a non-Bark one is present, delete it. 
  10. Refresh your parent app / dashboard.
  11. Check whether Bark can detect your kid's iOS device over Wi-Fi now.

Need more help?

Check out the detailed troubleshooting tab at the top of this article.

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