Bark Premium keeps an eye on your child’s texts, photos, and videos (think of it as the device layer) and their online accounts like YouTube (think of it as the account layer).
Sometimes, the device layer might lose connection while the account layer is still working fine. This could mean you're getting YouTube alerts but not getting alerts about your child’s text messages.
If you’re not receiving alerts for texts, photos, or videos, follow these steps:
New UI
- Open up your parent app / dashboard.
- Tap your child's profile.
- Tap Devices at the top.
- Review the device status:
❗ Not reporting to Bark
✅ Reporting to Bark - Tap Resolve for instructions on getting device monitoring back on track.
- Give it some time. If you've fixed it, Bark will start scanning your child’s device again. It might take a little while for the system to catch up. Alerts about potential dangers in your child’s texts, photos, or videos may not be immediate, but they’ll come through soon.
Classic UI
- Open up your parent app / dashboard.
- Tap Monitoring.
- Look for your kid's device. It will either have an Android icon or an Apple icon.
- Red "fix" buttons will appear under your kid's device if the connection needs attention.
- Tap Fix for instructions on getting device monitoring back on track.
- Give it some time. If you've fixed it, Bark will start scanning your child’s device again. It might take a little while for the system to catch up. Alerts about potential dangers in your child’s texts, photos, or videos may not be immediate, but they’ll come through soon.
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