Bark Premium keeps an eye on your child’s texts, photos, and videos (think of it as the device layer) and their online accounts like YouTube (think of it as the account layer).
Sometimes, the device layer might lose connection while the account layer is still working fine. This could mean you're getting YouTube alerts but not getting alerts about your child’s text messages.
If you’re not receiving alerts for texts, photos, or videos, follow these steps:
- Open up your parent app / dashboard.
- Tap Monitoring.
- Look for your kid's device. It will either have an Android icon or an Apple icon.
- Red "fix" buttons will appear under your kid's device if the connection needs attention.
- Click on Fix to start a troubleshooter that will show you how to get text message monitoring back on track!
- Give it some time. Once monitoring is back on track, Bark will start scanning your child’s device again. It might take a little while for the system to catch up. Alerts about potential dangers in your child’s texts, photos, or videos may not be immediate, but they’ll come through soon.
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