Yes, we offer phone support! We want to make sure you get the support you need without any long waits on hold. That's why we schedule our calls, so we can give you our full attention and assistance.
To get support from our team (whether over email or phone), start by reaching out to us with this form. Make sure to include:
- Your Bark account email
- Your phone number
- A description of your issue
- Bonus points: images or videos of the issue
If you're a Bark Phone customer, you can call us directly. To find the phone number in your Bark parent app, follow these steps:
- Open up your parent app / dashboard.
- Tap ☰ More.
- Tap Support.
- Tap Call us.
This live phone line is available Monday through Friday, 8:30am to 6:00 pm ET. If those times don't work for you, you can still request a scheduled call!