If you call a Bark Phone and hear this message, it usually points to a SIM card or billing issue. Start by checking billing, then work through the steps on the Bark Phone.
Check your parent app
On your own device, open up your parent app / dashboard.
If your subscription is paused, that's likely the cause. Contact us to remove the pause.
Tap Account.
If there's a credit card error, update your card and try again. If billing looks fine, continue below.
On the Bark Phone
Turn the Bark Phone off, wait 30 seconds, and turn it back on. Then, see if the issue is resolved.
If the issue continues, let's swipe down from the top of the screen twice. Make sure Mobile Data is turned on.
If the issue persists, let's check the SIM card:
On your kid's Bark Phone, open the Settings app.
Tap Connections.
Tap SIM Manager.
Look for Bark SIM in the SIM1 slot.
If it's in the SIM2 slot, remove the SIM card tray and move it to SIM1.
If it's already in SIM1 and shows the correct number, contact us with a photo of the SIM settings and a description of what you've tried.