Learn how to change your plan type, check data usage for the Bark Phone, update your payment information, view invoices, and more.
- Log in to Bark, if applicable.
- Select Account in the ˅ menu (computer) or ≡ More (mobile).
- Scroll down to...
- the Orders section (if you have ordered the Bark Home or Bark Phone),
- the Mobile Data section (if you have Bark Phone),
- and/or the Billing section.
- Be sure to check your Invoices section for all upcoming charges! They will include any potential discounts or coupons.
- Select Change Plan to change your billing frequency (monthly vs. annual) or plan type (Bark Jr. vs. Bark Premium).
- Select Update Billing Info to change your payment information.
NOTE 1: Apple in-app subscriptions have to be updated via Apple Subscriptions.
NOTE 2: If you've signed up through one of our affiliates, you may have to contact them directly to make changes to your plan.
FAQs
Why do you need my card for a free trial?
Though you may be prompted to enter your debit or credit card for COPPA compliance — which verifies that you’re an adult and your child’s legal guardian. Don’t worry, you won’t be charged anything until the end of your free trial. You can also cancel at any time.
If you need more time on your free trial, don't hesitate to reach out to us!
What is this $1 charge at the start of my trial?
This is a "pre-authorization hold." We need verifiable consent via a valid credit card on file due to COPPA laws. To verify the card, we put in a pre-authorization hold for $1. Once the hold has verified the card is valid, we’ll remove it.
What is COPPA?
COPPA is the Children's Online Privacy and Protection Act. It was created to help ensure that digital brands weren’t taking advantage of new marketing channels to target kids under 13.
In short, if you add a child to Bark, we're not legally allowed to monitor their accounts unless we have verifiable parental (or guardian) consent in the form of a debit or credit card added to your account.
Why was I charged twice?
The most likely reason is that you accidentally created two Bark accounts. We're happy to help you find the other account! Just reach out to us.
Do you support PayPal?
Though we still support customers who set up PayPal as their payment method in the past, we are no longer accepting new PayPal subscriptions. If you need to edit your payment information, you'll need to cancel the account and then reactivate it by logging in again. You'll be presented with subscription plan options once you do, which is how you can then change your plan.
