All Bark Phone Apps are Grayed Out / Suspended

Are your kid’s apps all grayed out except for the phone and Bark apps? Here are some ways to fix it.

  • Updates are being installed
    When the phone is installing Samsung updates, apps may get suspended temporarily. Once the updates are finished, app access resumes. Your kid can speed this process along by connecting to Wi-Fi.
  • Bark permissions were disconnected 
    If an important setting gets disabled, Bark's tamper protections kick in. This will gray out all the apps (except the phone and Bark). Here’s how to fix it.
  • You've blocked all of their apps
    Want to unblock some? Adjust your rules.
  • Your child has reached their daily time limit for apps
    Easy fix — just adjust your kid's app time limits.
  • You've paused the device 
    Make sure you un-pause the device when the break is over.
  • Poor internet connectivity 
    A bad Wi-Fi or cellular signal may affect how quickly a Bark Phone syncs up with your rules (for example, from un-pausing the device). Connect to Mobile Data and Wi-Fi on your kid's Bark Phone and then wait a few minutes.
  • Your account time zone is incorrect
    Make sure the time zone is correct in your account settings.
  • The Bark Phone time is incorrect 
    If the phone has the wrong time, it may think it's in a different time zone. Here's how to fix it:
    • On your kid's phone, open Settings.
    • Tap General Management.
    • Tap Date and Time.
    • Enable Set Time Zone based on Location.
  • The Bark SIM card has been removed, and/or a non-Bark SIM was inserted
    Make sure you're only using the Bark SIM card:
    • On your kid's phone, open Settings.
    • Tap Connections.
    • Tap SIM manager.
    • It should list one single SIM card, along with your kid's phone number and "Bark" underneath. If there are two SIM cards, or a SIM card that isn't the Bark one, that explains the issue. Find the Bark SIM card and insert it into the SIM1 slot. If you need help with this, reach out to us.
  • The Bark account was cancelled
    You can reactivate your Bark account by logging in again on your parent device. Then, follow the prompts to reactivate. Make sure you're logging into the account that was originally used to order and set up the phone.