The Bark Phone includes protections against tampering. If an important setting gets changed, Bark will:
Disable all non-essential apps on the phone.
Block all internet access until the settings are fixed.
Let your child know the settings need to be fixed before they can access other apps again.
How to fix it
On your child's Bark Phone, open the Guard Dog app to review the status of important settings.
If prompted, tap Open Bark or on Fix.
Open the
Bark Kids app and allow any permissions prompted.
Make sure only the Bark SIM card is in the phone:
On your kid's phone, open Settings.
Tap Connections.
Tap SIM manager.
It should list one single SIM card, along with your kid's phone number and "Bark" underneath. If there are two SIM cards, or a SIM card that isn't the Bark one, that explains the issue. Find the Bark SIM card and insert it into the SIM1 slot. If you need help with this, reach out to us.
Restart the Bark Phone. Changes may take a few minutes to take effect.
Still having trouble?
If apps are still grayed out after some time, check out our other troubleshooting solutions. Common causes include porting your child's number to a different carrier or canceling Bark wireless service, both of which automatically gray out all apps on the Bark Phone.