The Bark Sync has one LED light at the top:
It can tell us important things about the state of your Bark Sync. Some lights are a steady color, some blink, and some chirp — a quick flash of a different color that briefly interrupts the main light. Find your light below:
🔵 Connected to Wi-Fi
(Steady blue light)
Great news, the Bark Sync is connected to Wi-Fi! Now, when your kid plugs in their iOS device into the Bark Sync to charge, the Bark Sync will automatically scan their texts, photos, videos, and more.
>🔵< Not connected to Wi-Fi
(Blinking blue light)
Wait a few minutes for the Bark Sync to connect to the internet.
Once connected, the light should turn solid blue.
If it's not connecting after a few minutes, plug your child's iOS device into it with the provided cable.
Then, open the Bark Kids app on your child's device.
Tap on Settings to reconnect to Wi-Fi.
🔴 Firmware update in progress
(Steady red light)
Do not unplug the Bark Sync while it's updating the firmware.
Once updated, the light should turn solid blue.
🔵 >🔴< 🔵 Scanning error
(A blue light with brief red flashes)
There was a problem scanning your child's device. To see what went wrong, check either app:
Parent app: Go to Dashboard > your child's name > Devices > device name.
Kids app: Keep your child's device plugged into the Sync. Open the app and tap the Sync tab.
🔵 >🟢< 🔵 Scan in progress
(A blue light with brief green flashes)
The iOS device currently plugged in is being scanned. No action needed — this is normal!
🔵 >🟠< 🔵 Server error
(A blue light with brief orange flashes)
Wait a few minutes to see if it resolves on its own.
If the orange flashing continues, contact Bark Support.
🟢 Factory reset in progress
(Solid or blinking green light)
The Bark Sync is resetting. When it's done, check what color the light changes to and find it in the list above to know what to do next.
🔘 No power or restarting
(Light is off)
Wait a few minutes for the Bark Sync to turn on.
If it still won't turn on, try a different power outlet. You can test the outlet first by plugging in another device, like a phone charger or lamp.