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"Sorry, we can't activate the device" error when setting up Bark Phone

This usually happens when the Bark Phone isn't connected to Wi-Fi or you're signed into the wrong Bark account.

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First, try these quick fixes:

  1. Make sure the Bark Phone is turned on.
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  2. Connect the Bark Phone to Wi-Fi.
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  3. Try the setup again.

Still getting the error? Check if you're signed into the wrong Bark account:

  1. On your parent phone, log out of your current Bark account.
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  2. Uninstall the Bark parent app from your parent iPhone or Android device (we'll remind you to add it back later!)
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  3. Find an email from @bark.us with the subject line "Your order confirmation." This email shows the email address used to create your Bark account.
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  4. Log into Bark with that email address.
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  5. Try the setup again.
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    1. Still getting the error?
      ​Reach out to us and include the IMEI number listed in the error message.
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    2. Once setup is complete:
      ​Reinstall the Bark parent app on your parent phone.

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