How to Adjust the Sensitivity of Alerts

Students use their school-issued accounts for more than just homework. Our monitoring service scans emails, chats, files, and web browsers for signs of serious issues like Suicidal ideation, Threats of Violence, Bullying, Sexual content, and more. 

 

Important Information and Best Practices

  • We suggest working with your reviewer team when deciding your alert settings. Since they will be reviewing the alerts they likely will have an idea of what information they would like to see.

  • Alert settings can be changed at any time in the future (by a super admin) and you are not locked into your original configuration.
    • This does mean if you decide to receive alerts for profanity and down the line you decide alerts for profanity aren't as important to your team, you will be able to turn off that category.
       
  • Setting an abuse type to “None” does not turn off monitoring for that abuse type. We will still monitor for that category, however, we won't send you alerts for that category unless it is in combination with another abuse type that is turned on for monitoring. 

  • Bark for Schools (free accounts) will only receive alerts for severe alerts.

  • Lower level alerts will be added to your dashboard for you to review whenever you have time.

  • We suggest reviewing your dashboard daily to avoid missing important alerts. 

 

Instructions

  1. Log in as the Bark for Schools super admin for your account.

    Screenshot 2023-08-15 at 3.18.46 PM.png

  2. Access your school's Monitoring Settings via the menu on the top right.mceclip0.png

  3. Select Edit.

    mceclip0.png

  4. On this page, you can adjust the dropdown menu next to each alert type. These changes will apply to monitoring going forward.
    Screenshot 2023-08-15 at 3.12.33 PM.png

    All Done! 🎉

Video Tutorial

Learn More

  • If you'd like to be able to apply different sensitivity settings per OU or group, consider Bark for Schools+!
  • If you'd like to be able to configure email notifications to receive both non-severe and severe email notifications, consider Bark for Schools+!
  • To learn more about how we classify the severity of different issues, click here.
  • For more information on how our data science works, click here.