How to Force a Backup on the Bark Desktop App

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Paola
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The Bark Desktop App is set to run an automatic backup of your child's device over Wi-Fi whenever it has been longer than 6 hours since the last analysis. 

However, if your child is home and connected to the Wi-Fi or connected to the computer via USB, you can also prompt a backup whenever you'd like. This is helpful if you want to analyze your child's iOS device texts, photos, and videos at a certain point instead of waiting for the next automatic backup. Forcing a backup will prompt notifications, if applicable, to come through sooner. 

To read more about why we need to perform backups to a computer to analyze texts, photos, and more on your child's iOS device, check out this article.

Windows Instructions

STEP 1: Open the system tray menu (the ^ by your clock on the taskbar).

STEP 2: Right-click the Bark dog.

STEP 3: Select Backup All Devices.
NOTE: If you see it say "Attempt Backup Now" instead, then you're on an older version of the Bark Desktop App. See here for steps to update.



Mac Instructions

STEP 1: Click on the Bark dog on the top taskbar.

STEP 2: Select Backup All Devices.
NOTE: If you see it say "Attempt Backup Now" instead, then you're on an older version of the Bark Desktop App. See here for steps to update.



How do I know if my child's device is being recognized by Bark over Wi-Fi?

  • Ensure your child's iOS device is connected to the same Wi-Fi network as the computer.
  • Click Check for Devices on the Bark Desktop App.
  • After some time, you should see a Wi-Fi icon to the left of your child's device on the Bark Desktop App, as indicated below.
  • Not seeing the Wi-Fi symbol appear? Click here for solutions.


How do I know if my child's device is being recognized by Bark while plugged in?

If you're interested in checking that Bark recognizes your child's iOS device over USB, do the following:

  • Plug in the iOS device to the computer with the USB charging cable that came with the device.
  • Click Check for Devices on the Bark Desktop App.
  • After some time, you should see a USB icon to the left of your child's device on the Bark Desktop App, as indicated below.
  • Not seeing the USB symbol appear? Click here for solutions.

 

Having issues with backups?

Check out this article for frequent troubleshooting solutions. If those don't work, please reach out to us!