New Unmanaged Devices
You may have noticed that in your Unmanaged Devices list, there are new devices popping up. If those devices are connected to the Wi-Fi network for the first time since you've set up Bark Home, then this is normal. Identify and assign those devices to the applicable child or shared profile.
However, if you're seeing devices show up under new Unmanaged Devices that you thought you'd already assigned to a profile, there may be some additional steps you have to take. See below:
Reason 1: The device is connected via both the child app and Bark Home.
The Bark Kids app can be installed on children's iOS and Android devices for on-the-go web filtering. If you have set up on-the-go web filtering for the device and later Bark Home detected that device again via the home Wi-Fi network, it may show a duplicate device.
If that's the case, make sure you assign all relevant devices to the correct child. That way, your Screen Time settings for that child apply for all of their devices, whether on-the-go or at your home. Also, check to see if their device has Randomized MAC turned off. Next, click here for steps on merging the duplicate devices.
Reason 2: The device is connected via both Wi-Fi and Ethernet.
Many computers, including Chromebooks, use different manufacturers for their ethernet and wireless components, so the Bark Home thinks they are two different devices.
Make sure you assign all relevant devices to the correct child. That way, your Screen Time settings for that child apply for all of their devices, whether the Chromebook is connected to the home network over Wi-Fi or over ethernet. Also, check to see if their device has Randomized MAC turned off. Next, click here for steps on merging the duplicate devices.
Reason 3: The device was set up for content monitoring.
Depending on the device, Bark can monitor the content (e.g. texts, photos, videos, etc) of a device on subscription plans that include content monitoring. During setup, we will try to merge the monitored device with the device detected via Bark Home or the Bark Kids app. However, sometimes the system doesn't always know how to merge the different ways we protect the device. Look at the name of the device and identify it to merge the duplicate device(s), if applicable. Also, check to see if their device has Randomized MAC turned off.
Reason 4: Turn off private or randomized MAC addresses, if applicable.
The Bark Home remembers the devices on your home network because of their unique MAC Address always being the same.
However, devices on iOS 14 and Android 10 may have a setting enabled that keeps them from broadcasting the same MAC Address, meaning it could lead Bark Home to think it's detecting more devices, when in fact it's detecting the same Android 10 or iOS 14 device.
For each Android 10 and iOS 14 device in your home, follow these steps:
- Open the Settings app, then tap Wi-Fi.
- Tap the information button ℹ️ next to your home network.
- Tap Private Address > Turn off.
- Open the Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with your home network.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.
This will prevent your family's iOS 14 and Android 10 devices from continuing to generate duplicates in your Devices page on your Bark dashboard. Then, identify the device one last time so that you can make sure it's assigned to the right profile.
If you want to remove devices you no longer have, you can follow these steps.
Reason 5: Adjust network extender configuration, if applicable.
Some extenders will perform a function called network address translation (“NAT”), a function generally performed by the router. If you have an extender set up in your home and any of the following symptoms present themselves, you may need to change the configuration of your extender (perhaps by turning off NAT in the extender's settings, if applicable).
- All of the devices connected to the extender show up as 1 single device within the Unmanaged Devices list.
- You see duplicate entries for the same devices within the Bark app. This is because Bark sees two different identifiers (“MAC Addresses”) for the device: the real one when the device connects directly to the primary router, and the "translated" one when connected to the extender.
Reason 6: If you have more than one router in your network, you may need to adjust some settings.
Routers often perform a function called network address translation (“NAT”). If you have multiple routers in your network doing this, symptoms may include:
- You see duplicate entries for the same devices within the Bark app. This is because Bark sees two different identifiers (“MAC Address”) for the device: the real one when the device connects directly to the primary router, and the MAC address of the second router when the devices are connected through that.
- All of the devices connected to the second router show up as 1 single device within the within the Unmanaged Devices list. You will need to remove the second router, or ensure it is configured to bridge mode or access point (“AP”) mode. If you believe this advanced configuration is necessary for your network, please refer to your ISP's knowledge base or contact them for instructions on doing this. If you are unsure this applies to you, you can always reach out to us for help.
Have additional questions?
Don't hesitate to reach out to us!