If you're seeing devices appear under Unmanaged or Anonymous profiles in your parent app or dashboard that you've already set up, here's why it's happening and how to fix it.
Reason 1: The device is connected via both the Bark Kids app and Bark Home
Reason 1: The device is connected via both the Bark Kids app and Bark Home
If your child's device was set up with both the Bark Kids app and Bark Home, it may appear twice.
Turn off the Randomized MAC setting on the device if applicable.
You can merge the duplicate entries into one for easier management.
Reason 2: The device is connected via both Wi-Fi and ethernet
Reason 2: The device is connected via both Wi-Fi and ethernet
Bark recognizes Wi-Fi and wired ethernet connections as slightly different, even when they belong to the same device. This can cause a computer or gaming console to appear twice in your dashboard.
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You can merge the duplicates into one entry for easier management. If it's a Windows computer, also turn off the Randomized MAC setting if present.
Reason 3: The device is using a private or randomized MAC address
Reason 3: The device is using a private or randomized MAC address
If new "Unknown Devices" keep appearing in your dashboard, it's likely due to a setting on newer devices (iOS 14+, Android 10+, and Windows 10+). These devices generate new unknown entries in Bark until you adjust the setting.