Unapproved numbers can call or text the Bark Phone

If your kid is getting calls or texts from unapproved contacts, let's check a few settings on your Bark parent app before checking some settings on your kid's Bark Phone.

Note: Calls or texts with 911, 988, and 6-digit shortcodes (such as those for two-factor authentication) are always allowed. These numbers are heavily regulated in the U.S. and are not expected to contain inappropriate content.

On your parent device

1. Open up your parent app / dashboard.
2. Tap the Bark Phone tile.
3. Tap Contacts.
4. Turn on Contact Approval if it's disabled. It may take a few minutes for changes to take effect.
5. Check the allowed contacts to see if the phone number in question was accidentally allowed previously.
6. If the issue persists, the steps below should resolve it.

On your kid's device

1. Open the Settings app.
2. Tap Apps.
3. Tap Choose default apps.
4. Enter a device code if prompted. Then, tap the ||| button on the bottom navigation and tap on Settings to pick up where you left off.
5. Tap Call redirecting app. Make sure it's set to Bark Guard Dog.
6. Tap Caller ID & Spam app. Make sure it's set to Bark Guard Dog.
7. Tap SMS app. Make sure it's set to the orange Messages app.
   
8. If you had to change any of the above, go back to your kid's apps (tap the ⏹ Home button and swipe up) to uninstall any third-party texting or calling apps. 
   💡 Pro tip: Enable app approval to vet future app installs!
9. Lastly, double-check their Spam and Unknown Caller settings.