Super Admin is leaving:
If you are a Bark Super Admin who is not going to manage the Bark for Schools account, you'll likely want to take the following considerations when handing off the account to your successor.
Keep your super admin permissions in Google Admin Console or Microsoft Admin Console (whichever applicable) until you have a Bark Super Admin added to Bark as your replacement. Prematurely removing your super admin permissions in Google or Microsoft could result in a permissions error with the Bark for Schools app that prevents us from monitoring your students or from inviting new super admins until the permissions are resolved.
Ensure your successor has super admin permissions in the Google Admin Console or Microsoft Admin Console (whichever applicable).
Invite your successor to be a Super Admin on the Bark for Schools account.
Ask them to log into Bark for Schools.
Finally, the new Bark Super Admin can remove the old Bark Super Admin's access by following these instructions: Removing Super Admins
💡 Tip: We have seen many schools or districts increase their success with these handoffs by making the Bark Super Admin account something like [email protected] so that it's not tied to a particular person's account.
Super Admin has already left:
For security reasons, we cannot make anybody else a Super Admin of the account without the approval from the existing Super Admin. To replace the Super Admin that has already left your school/district, please follow these instructions:
Do you still have access to their Google Workspace account? If you are a Google Workspace Super Admin, you should be able to temporarily reinstate their account in the Google Admin Console.
Log into the Bark for Schools dashboard with their email address and follow these steps to invite yourself as a Reviewer with Super Admin access and log out of the account.
Finally, log into the Bark for Schools dashboard from your new account and remove the previous Super Admin from the account.