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What are your support hours?

Hours for our call, live chat, and email support teams.

We are thrilled to support you and your family. We typically get back to you within 1 business day. Here are our support hours:

📞 Call Support

Hours: Monday–Friday, 9:00 AM – 10:00 PM ET

Bark Phone users can call us directly. All other customers can request a call.

💬 Live Chat Support

  • Bark Phone and Watch Hours:
    Daily, 8:30 AM – 10:00 PM ET

  • Bark Premium Hours:
    Monday–Friday, 8:30 AM – 10:00 PM ET

  • Bark Phone, Watch, and Premium users can chat with a human agent by following these steps.

📧 Technical Email Support

Hours: Daily, 8:00 AM – 12:00 AM ET

💳 Billing Email Support

Hours: Monday–Friday, 8:00 AM – 8:00 PM ET

For billing-related questions, contact us here.

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