If you are seeing the following alert when attempting to use Bark, this guide will help you troubleshoot the issue!
Potential Reason: Encryption is enabled in iTunes or Finder.
- Open
iTunes on Windows or Mac.
Don't have iTunes on your Mac? Newer Macbooks use Finder instead. Click the Finder instructions tab above. - Plug in your child's iOS device.
- If applicable, click Trust in iTunes.
- Unlock your child's iOS device and tap Trust Computer, if prompted. If there is no prompt to tap Trust, you may have granted it already.
- Click the small phone button at the top of iTunes:
- ⬜ uncheck the Encrypt Local Backup option:
- You'll be prompted to enter the encryption password.
Forgot the encryption password? Move on to the next solution below. - Once the password is entered successfully, iTunes will automatically back up the device again.
- Click Apply or Sync on the bottom right.
- Then, unplug the device and plug it back in.
- Verify the device is detected over USB in Bark.
- Kick-start an analysis.
- If the analysis continues to fail due to encryption, move on to the next solution below.
- Open
Finder.
- Plug in your child's iOS device.
- Find Locations on the left column, and click on your child's iOS device.
- If applicable, click Trust on Finder.
- If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
-
⬜ uncheck the Encrypt Local Backup option:
- You'll be prompted to enter the encryption password.
Forgot the encryption password? Let's see if you saved it to your Mac's keychain by clicking on "Change Password" next to "Encrypt local backup." In the next screen, if it pre-populated the old password, that means it saved it to your keychain. Now set a new password that you'll remember. After you do, uncheck "Encrypt local backup" and type in the new password you've just set. - Finder will automatically back up the device again.
- Once it's done, click Apply or Sync on the bottom right.
- Then, unplug the device and plug it back in.
- Verify the device is detected over USB in Bark.
- Kick-start an analysis.
- If the analysis continues to fail due to encryption, move on to the next solution below.
Potential Reason: A Device Management Profile is installed.
Your child's iOS device may have a device management profile or configuration profile, which could have been added by a third-party security software or a parental control application.
- To remove this limitation, click here:
Disable Configuration Profile
NOTE: If the encryption is due to another parental control or security application, please contact their support for further assistance if the steps above do not work. - Then, unplug the device and plug it back in.
- Verify the device is detected over USB.
- Kick-start an analysis.
- If the analysis continues to fail due to encryption, move on to the next solution below.
Potential Reason: Device settings need to be reset.
If encryption is still on the iPhone, iPad, or iPod Touch after following the above steps, you may need to Reset the Settings of that device.
- Follow the steps below to Reset All Settings:
Is this the same as a factory reset? No, this is not going to affect your device's data. This will change your preferences to default for Backup Encryption, Wi-Fi, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Brightness, Wallpaper, Apple Screen Time, and Privacy. You can always adjust those settings later. - Then, unplug the device and plug it back in.
- Verify the device is detected over USB.
- Kick-start an analysis.
- That should be it! 🎉
Still getting an encryption error?
Please reach out to us with screenshots of the issue and the steps you've tried.