iOS device not detected over USB

Here’s what to do if Bark isn’t detecting your child’s iOS device via USB.

See if Bark can detect your kid's iOS device while plugged in

  1. Open up your parent app / dashboard.
  2. Tap on your kid's avatar at the top.
  3. Tap Monitoring.
  4. Look for greenusb.png Connected to your home computer (or Bark Home).mceclip0.png

iOS device is not detected while plugged in

Quick Detailed

Quick Troubleshooting

  1. Make sure your child's iOS device is turned on, unlocked, and open to the Home Screen.
  2. If you see a Trust this Computer message, unlock the device and tap Trust
  3. Check whether Bark can detect your kid's iOS device over USB now.
  4. Next, try plugging it in with a different cable to see if that works.
  5. Unplug all USB accessories from your computer (or Bark Home) except for the child's device. Try each USB port separately to see if one works.
  6. Unplug your child's device, and open their Settings app.
  7. Navigate to Touch/Face ID and Passcode (or simply Passcode).
  8. Under Allow Access When Locked, enable USB Accessories (or simply Accessories). If your child does not use a lock screen passcode, you can skip this step.
  9. Plug in your kid's device.
  10. Check whether Bark can detect your kid's iOS device over USB now.
  11. If still no luck, restart your computer (or Bark Home) and your child's iPhone or iPad.
  12. Install software updates on your kid's device and on your home computer.
  13. Check whether Bark can detect your kid's iOS device over USB now.

Need more help?

Check out the detailed troubleshooting tab at the top of this article.