Reviewing Alerts

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Paola
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We fundamentally believe in Bark's ability to identify potential issues from the connections we monitor. Reviewing all of a child's activities can be time-consuming for families, in addition to causing children to feel like they are constantly being watched. We've seen many examples of children creating alternate profiles on social media to get around more traditional, manual monitoring. 

Our hope is that Bark can reduce this friction, allowing your children to feel free to express themselves online in a safe and responsible way, yet keeping you in the loop in the case something serious comes up!

Bark uses advanced self-learning algorithms that adapt to the way kids talk to one another. Because language and social trends evolve over time, what makes Bark different from other services is that our system has become incredibly intuitive about what could be cyberbullying, sexual content, suicidal ideation, and more.

If our system finds something potentially alarming, you and any other notification contacts will receive an email, text, or app alert along with a snippet of the conversation or media for your review for context.

 

Reviewing alerts via email:

You will receive an email notice like this, allowing you to click on Review Alerts to take you to your parent dashboard and see the alert.

NOTE: You will always receive important emails about potential issues detected, even if you have opted out of promotional emails.

 

Reviewing alerts via app:

If you've downloaded the Bark parent application on your Android or iOS device, you will receive an app push notification from Bark, allowing you to tap on the notification to take you to the Bark app and see the alert.

 

Reviewing alerts via text:

If you've set up text notifications, you will receive a text notification from Bark saying... 

Bark alert: You have an alert to review for [Your Children]. 

Please review: [link to alert]

This allows you to tap on the link and be taken to your Bark parent dashboard to see the alert.

 

How to use your sorting filters for alerts:

Whether on a computer or on mobile, you can use the sorting filters at the top of your Review Alerts page to sort by child, platform, reviewed alerts, unreviewed alerts, and more.

You likely are using two sort filters the most: Needs Review vs. Reviewed

  • To view the issues that haven't been read yet, make sure Needs Review is checkmarked and that Reviewed is not checkmarked.
  • To view issues that have already been marked as read, make sure Reviewed is checkmarked and that Needs Review is not checkmarked.

    NOTE: If you have another notification contact receiving alerts, they may have reviewed an issue before you did, so you may need to look at the Reviewed issues in that case.

To get more granular with the sort filters, click Show all filters, as seen below:

Now, you can sort by the following variables, which you can combine to fit your use-case:

  • Type: A filter that can be applied to view all issues found for a particular category — such as violence, cyberbullying, and sexual content (this list is not exhaustive).
  • Children: A filter that can be applied to view all issues found for a particular child.
  • Accounts: A filter that can be applied to view all issues found on a particular platform, like Android, Twitter, etc.
  • The flagged only filter refers to a "review later" function within an issue (displayed below). This filter allows you to return to an issue quickly.
  • The severe filter allows you to target any identified severe issue. A severe issue is an issue that has hit a certain threshold of severity, like threat of immediate physical harm as an example. Severe issues are further identified by a red exclamation mark, as seen in the example below:

 

Have additional questions about reviewing alerts?

Bark Support is here to help! Please reach out to us.