Accessibility Disabled in Android

Quick Steps

STEP 1: Access your child's Android device or Bark Phone.

STEP 2: Open the Bark for Kids app.

STEP 3: Tap on Open Settings when prompted to enable Accessibility:

STEP 4: Under Services or Installed Services, tap on Bark and turn it On.

⚠ Getting an error?
If your child's device is on Android 13, you will need to do the following to be able to enable the Accessibility setting for Bark: Settings app ⚙ > Apps > Bark > three dot menu on top right > tap on Allow restricted settings.

STEP 5: Open the Bark for Kids app again.

STEP 6: Tap on the bottom right gear icon ⚙️. Then tap on Test Monitoring!

On the Bark Jr subscription? If you are, you won't see Test Monitoring as an option, so you can move on.

Alternative Steps

STEP 1: Access your child's Android device or Bark Phone.

STEP 2: Open the Settings app ⚙️.

STEP 3: Tap Accessibility.

STEP 4: Under Services or Installed Services, tap on Bark and turn it On.

⚠ Getting an error?
If your child's device is on Android 13, you will need to do the following to be able to enable the Accessibility setting for Bark: Settings app ⚙ > Apps > Bark > three dot menu on top right > tap on Allow restricted settings.

STEP 5: Open the Bark for Kids app  again.

Mine doesn't look like that. Then you've opened the wrong app! Follow this guide to download the correct app.

STEP 6: Tap on the bottom right gear icon ⚙️. Then tap on Test Monitoring!

On the Bark Jr subscription? If you are, you won't see Test Monitoring as an option, so you can move on.

Congratulations!  🎉

That's it! Monitoring should have resumed. You can look for green checkmarks under the child's device by going to Monitoring > Devices & Apps under the child:

This keeps happening! Why?

There could be several potential reasons. Below we break them down for you!

• The Accessibility Menu is turned on. 
  In some Androids, there's an option called the Accessibility Menu that provides a shortcut to this setting. You can disable it by opening the child's Settings ⚙ app > select Accessibility > Accessibility Menu > turn off.
  
• An Accessibility shortcut for Bark is turned on. 
  In some Androids, there's an option within the Bark Accessibility setting that also provides a shortcut to this setting. You can disable it by opening the child's Settings ⚙ app > select Accessibility > under Services or Installed Services, tap on Bark > turn off Bark shortcut.
  
• The Bark for Kids app may be outdated.
  In newer versions of the Bark for Kids app, the child should be unable to access this setting without the Bark parental passcode. For information on updating the app, check out this article.
  
• Battery Optimization or other apps may be interfering.
  For more information and steps to correct this issue, check out this article.
  

Need help?

Check out our Android Troubleshooting Guide. Bark Support is also here for you! Please reach out to us if you need additional assistance.