Troubleshooting Amazon Fire Monitoring


This article discusses troubleshooting solutions for the latest version of the Bark for Kids app on Amazon Fire. Please make sure your Bark for Kids App is up to date by following these steps.

For troubleshooting solutions for other platforms, check out these articles instead:


1. I received a message about my child's Amazon device monitoring not working properly. What do I do?

You may have come across the message below:

The reasons you may be seeing this message are because...

POTENTIAL REASON 1: Your child removed the Bark for Kids app.
SOLUTION: To reinstall the app, follow these steps.

POTENTIAL REASON 2: Your child's Amazon Fire tablet has been off or not connected to the internet for more than 24 hours.
SOLUTION: Turn on the tablet and verify it can connect to the internet by browsing the web on the Silk browser app.
NOTE: If you use Amazon FreeTime parental controls, you may have enabled a limit on the tablet's ability to connect to Wi-Fi. See here for how to adjust the setting, if applicable.

POTENTIAL REASON 3: The app has stopped working for some reason.
SOLUTION: Please make sure the latest version of Bark for Kids is installed on the child's tablet. If still no luck, uninstall/reinstall the application.

POTENTIAL REASON 4: Your child has a new device.
SOLUTION: If this is something you no longer want monitored, you can remove the connection from your dashboard by following these steps.

POTENTIAL REASON 5: Your child's device needs to enable Accessibility Settings for Bark.
SOLUTION: For steps on enabling these settings, see here.


2. Does the Bark for Kids app work with Amazon FreeTime parental controls?

Amazon Fire is a tablet equipped with one of the most comprehensive sets of parental controls on the market called Amazon FreeTime. 

If you've set up FreeTime to block app downloads or prevent Wi-Fi access, this may be causing challenges with downloading the Bark for Kids app onto the tablet.

See here for how to adjust FreeTime settings, if applicable, so that you can download the Bark for Kids app onto the Amazon Fire tablet.


3. What does Bark monitor on Amazon Fire?

On Amazon Fire, Bark can monitor photos, videos, web browsing, and many installed apps, including TikTok and Instagram. If you'd like to see a detailed list of everything Bark can monitor, click here.


4. How do I know Bark is monitoring my child's Amazon Fire?

On your dashboard, you will see the Amazon Fire connection under your child's profile, as seen in the example below:




How can I reach Bark Support?

We have an incredible team behind the scenes at Bark. If you need additional assistance, please reach out to us!