Troubleshooting Bark Home Activation

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Paola
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If the activation system is not detecting your Bark Home as online, let's check the following...

Verify that you have connected the Bark Home cords to the right ports on your router.

  • Connect one end of the power cord to the Bark Home and the other end to the wall outlet.
    NOTE: You may also want to verify that it's a working wall outlet by plugging in something like a lamp or phone charger.
  • Connect one end of the ethernet cord to the LAN 1 port on your router and the other end to the Bark Home.
  • Wait a few minutes.
  • Then, navigate to go.bark.us to activate your Bark Home for the first time.

 

Verify that the device you're using to access go.bark.us is on the same network as the Bark Home.

Make sure that you are not connected to a different network or a mobile hotspot.

For example, if your home router generates a Wi-Fi network called "Smith Network," make sure that the computer you are using to activate the Bark Home is also connected to "Smith Network." Then, visit go.bark.us to complete activation.

 

Verify that your router is compatible with the Bark Home.

The Bark Home was designed to work with as many routers as possible. Although we have tested with hundreds of router models, there are thousands of options available and not all have been tested.

Here is a list of known routers that do not work with the Bark Home, or need some settings changed.

 

Try an Incognito Browser window.

If you are seeing a blank page when visiting go.bark.us, then open an Incognito Browser window on a computer connected to the home Wi-Fi. It should then show you a page that looks like this:

 

 

Need additional assistance?

Reference the LED lights of the Bark Home. Then, reach out to us at help@bark.us with that LED light information, your router model, and a description of the issue!