Error on Google Play: "Problem communicating with Google servers"

This message means you can't sign into Google because of a spotty internet connection.

1. On your kid's phone, slide your finger down from the top of the screen twice.

2. Make sure Mobile Data is enabled and if possible, Wi-Fi is enabled.
   

3. Next, check if you've blocked the App Stores & System Updates category, Gmail app, or the Google Workspace app and allow them if needed.
4. Restart the Bark Phone.
5. On your kid's device, try to sign into Google again.
6. If that doesn't work, let's see if your kid's phone can connect to Google over Mobile Data only.
   • On your kid's phone, slide your finger down from the top of the screen.
   • Turn off Wi-Fi.
   • Leave Mobile Data turned on.
7. Try to sign into Google again.
8. If your kid's phone can sign into Google over Mobile Data but not Wi-Fi, that means you have some third party web filter on your home Wi-Fi that is blocking it.
   
   • Log into your router settings on a parent computer or phone.
   • The settings you're looking for are usually named either web filtering, parental controls, URL whitelisting, or access control settings (names vary by router).
   • Allow google.com in your third party filter.