Error on Google Play: "Problem communicating with Google servers"

This message means you can't sign into Google because of a spotty internet connection.

An error message that says Couldnt sign in because there was a problem communicating with Google servers

  1. Open the Settings app on your kid's device and connect to Wi-Fi.
  2. Let's check if you've blocked the App Store category, Collaboration category, or the Google Workspace app:
    • Open up your parent app / dashboard.
    • Tap Screen Time under your child.
    • Tap ⚙ Settings under the ruleset that is currently active (like bedtime or free time) and scroll down to find App Store, Collaboration, and Google Workspace. Unblock them if needed.
      Need help? Here's how to allow an app or site.
  3. Restart the device.
  4. Try to sign into Google again.
  5. (Phones only) If that doesn't work, let's see if your kid's phone can connect to Google over Mobile Data.
    • Open the Settings app on your kid's phone and disconnect from Wi-Fi.
    • Verify Mobile Data is enabled / connected in their Settings app.
  6. Try to sign into Google again.
  7. If your kid's phone can sign into Google over Mobile Data but not Wi-Fi, that means you have some third party web filter on your home Wi-Fi that is blocking it.
    • Log into your router settings on a parent computer.
    • The settings you're looking for are usually named either web filtering, parental controls, URL whitelisting, or access control settings (names vary by router).
    • Allow in your third party filter.