How to Monitor Pinwheel Devices

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Paola
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How do I set up Bark on Pinwheel devices?

STEP 1: Determine whether you already have a Bark account.

  • If you already have a Bark account, go right to Step 2 below.
  • If you don't already have a Bark account, review Pinwheel's FAQ called "Bark and Pinwheel" to sign up for a Bark subscription through Pinwheel.

STEP 2: Once you've gotten a Bark account created, make sure you've added a child in Bark. You get unlimited children and devices with your Bark subscription, so feel free to add the whole squad!

STEP 3: In a new browser window, log into your Pinwheel Caregiver Portal > Apps > search Bark > toggle on the Bark app. This installs the Bark app on your child's Pinwheel device. Make sure you have Bark allowed for all "modes."

 

STEP 4: Open the Bark for Kids app on your child's Pinwheel device. Log in with your Bark parent/guardian credentials, select the child, and accept the permissions prompted (for more information on what this looks like, start at Step 8 of this article).

STEP 5: Once it is set up, tap on the bottom right ⚙️ icon, and select Test Monitoring. You can now exit back to the home screen (do not log out of the Bark for Kids app) and set your child's device aside.

NOTE: At this point you can decide to disable the app on the Pinwheel Caregiver Portal and it will not be accessible by your child, while still being on the phone. Bark is integrated with Pinwheel, so the app will never uninstall itself.

STEP 6: Repeat for any other Pinwheel devices your children may have. 

How can I tell if Bark is monitoring the Pinwheel device?

Navigate to your child's profile > Monitoring > scroll down to the Pinwheel phone and look at the symbols:

  • ✅ means all is well.
  • ❗ means something is not working properly and further action is needed on your part. Click on it to fix it!

What does Bark monitor on Pinwheel devices?

Pinwheel devices have no browsers, email clients, games, nor social media. For a list of apps Pinwheel allows on their devices, see here. A caregiver can then decide which of those apps get installed on their child's Pinwheel device through the Pinwheel Caregiver Portal.

After following our setup instructions below, Bark will monitor the following on Pinwheel:

* After connecting the account to Bark with the child's login credentials by following these steps.

Bark's location-sharing features are also supported on Pinwheel devices.

Bark's mobile screen time & filtering is not supported on Pinwheel devices. Because Pinwheel is a different type of Android device (it already prevents many apps from being accessed on the device), it doesn't need to use Bark's screen time & filtering capabilities. You can ignore any alert you get about Bark's screen time & filtering not being active for the Pinwheel device. Following the steps above ensures that you still have Bark's content monitoring set up for your child's Pinwheel device.

(What is the difference between web filtering and content monitoring?)

Does the Bark for Kids app update automatically?

Once Pinwheel is notified of a new Bark for Kids app update, they go ahead and automatically push out the new app version to all their Pinwheel devices. Thus, it may take a little bit of time for the app to update, but it should update automatically!

How can I reach Pinwheel Support?

You may want to check out this help article about Pinwheel and Bark. If you need to contact Pinwheel directly, they can be reached here.

How can I reach Bark Support?

We have an amazing support team. Don't hesitate to reach out to us!