Replacing a Device

If your child has replaced their phone and/or tablet with a new device, you'll need to do some minor setup. Please follow this guide in order to complete the process of replacing the child's device on your Bark dashboard.

NOTE: You do not need follow these steps if your child simply got a new phone number but retained their old device. Bark doesn't use the phone number for monitoring at all, so if the child still uses the same old device, no further action is required!

On the old device:

Uninstall the Bark Kids app, if applicable.
- The steps to uninstall the Bark Kids app are the same as the steps for uninstalling any other app on that device. If prompted, you may need to input your parental passcode to uninstall the child app.
- If the device was broken, factory reset, or lost, then you can skip this step.

On your dashboard:

Delete the entry for the old device.

On the new device:

Bark Premium customers can follow the steps below to set up the child's new device. Click on the link(s) applicable to the child's new device:
Bark Jr customers can follow these steps to filter the child's new device. Click on the link(s) applicable to the child's new device:
- iPhone, iPad, and iPod Touch on-the-go web filtering
- Android on-the-go web filtering
Bark Jr and Bark Premium customers that are using Bark Home / in-home controls will also follow these steps for the child's new device:
- Connect your child's new device to your home Wi-Fi.
- Then, identify the device and assign it to a profile.
- Check to see if the newly detected device needs to be merged with a duplicate entry. (It may have already done this automatically, but it doesn't hurt to double-check!)

Have additional questions?

Don't hesitate to reach out to us!