How to Allow an App or Site

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Paola
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Before your rules can take effect on the applicable device, make sure that you've set up on-the-go web filtering or in-home web filtering.

STEP 1: While logged in to your dashboard, find your child's profile. Take note of the current rules being applied as indicated by the text and icon near their avatar. For example, School Rules are currently in effect for Charlie's profile in the example below.

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STEP 2: Select the ... menu 💬 under the child's profile and tap or click on Add screen time rule. Select the ruleset currently being applied for your child. In the example above, the child is under School Rules.

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STEP 3a: If it's a common app or website, click on Filters at the top.

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Then, scroll down the list looking for a potential toggle:

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NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.

STEP 3b: Otherwise, select Exceptions at the top.

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Then, scroll down to Allowed Exceptions and review recently blocked activity to quickly allow a site if applicable.

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To report a miscategorized site or app, select More info under the recently blocked site/app. You will then see something like this, explaining why it was blocked:

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You can then click on Tell us where you think it belongs, add a comment, and pick what category you think it should be:

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Otherwise, type in the website (e.g. website.com), and click Allow.

NOTE: It may take a few minutes for changes to take effect. For faster results, you can restart the child's device.

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Need additional assistance?

Check out our Screen Time Troubleshooting Guide. We're also happy to help. Don't hesitate to reach out to us!