Sometimes, Bark detects the same child's device in two separate ways, generating two devices when it should really be one device.
The good news is, it's an easy fix!
STEP 1: Go to your parent dashboard at bark.us and log in.
STEP 2: Select Devices at the top.
STEP 3: Choose one of the two devices that need to be merged.
STEP 4: Select the ... menu 💬 on the top right and then choose Merge with Duplicate. It will then prompt you to complete a few other steps.
That's it -- you've now merged them into one device!
Need additional assistance?
Learn more about why Bark may have detected the same device multiple times. Bark Support is also here to help! Don't hesitate to reach out to us.