Sometimes, Bark detects the same child's device in two separate ways, generating two devices when it should really be one device.
The good news is, it's an easy fix!
STEP 1: Log in and scroll down to the child or home profile > Screen Time > Devices.
If you find two device entries that happen to be the same device, those are the ones we are interested in merging on your dashboard with the following steps.
In our example below, we are looking at an iPhone XR that generated two devices -- notice the names and checkmarks:
STEP 2: Choose one of the two devices that need to be merged.
STEP 3: Select the ... menu 💬 on the top right and then choose Merge with Duplicate.
STEP 4: It will then prompt you to select the device you'd like to merge.
NOTE: If you're getting an error when trying to merge devices, then it likely means one of those devices has already been merged. Verify whether that's the case by seeing if you can "split" the device!
That's it — you've now merged them! 🎉
This will make it easier for you to manage the device down the line.
Make sure you review your child's Screen Time rules and schedule by following this guide: Managing Screen Time & Web Filtering Rules
Need help or have additional questions?
We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.