There are a few reasons why some of the devices in your home are not appearing on the In-Home Devices page:
Reason 1: The devices are not powered on or are not connected to the home Wi-Fi.
Because the Bark Home is able to filter the devices connected to your home network, if your child's device is powered off or not connected to the home Wi-Fi, the Bark Home has no way of knowing it exists.
The good news is, it's an easy fix. Make sure your home devices are powered on and connected to the home network. Once they are, you should see them appear under Unmanaged. Then, you can identify the devices and assign them to the applicable child profile.
Reason 2: The Bark Home is unplugged.
If the Bark Home is unplugged, you will notice it will look like this on your dashboard:
To fix it, you will need to plug in your Bark Home to a power outlet and to your router.
After some time, it should start displaying all devices that are powered on and connected to the home Wi-Fi network.
If it does not, check the LED lights on the Bark Home.
Reason 3: Device is already assigned to a profile.
If you are looking for a device in the Unmanaged list and cannot find it, it's possible you may have already assigned that device to a child profile, the shared devices profile, or ignored the device.
To determine whether that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address, which is helpful in identifying devices, as well as an option to rename and/or assign the device to a profile. For more information on identifying devices, see here.
Reason 4: Device has been named incorrectly.
It's possible you may have accidentally named the device the wrong thing.
To check to see if that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address and Name, allowing you to tell if you accidentally named it the wrong thing. For more information on identifying devices, see here.
Reason 5: Device has been accidentally merged with another device.
It's possible you may have accidentally merged two devices thinking they were the same device.
To determine whether that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address. We will use this MAC Address to track down the device.
On the Bark dashboard, click on a particular device you suspect of being merged with the device you're looking for.
Scroll down and select Advanced Details:
You will then be able to see if the device has multiple MAC Addresses. Check to see if one of the MAC Addresses matches the one displayed on the me.bark.us page earlier.
Based on this information, you may decide that you accidentally named the device the wrong thing, that you may have accidentally merged two completely different devices, or that you don't have to take further action.
If you conclude that you accidentally merged two completely different devices, see here for steps on splitting them up.
Reason 6: You have a complex network setup or mesh network.
There are plenty of mesh networks and complex network setups that support the Bark Home. Learn more about how those types of networks interact with Bark Home here. It is possible that you need to adjust certain settings in your network so that the Bark Home is able to reliably identify individual devices.
One way that you may be able to tell that your network settings may be the culprit is if all of your home devices display the same exact MAC Address when visiting me.bark.us on each device. If that's the case, please reach out to us with your router model and a description of your network setup so that we can best assist.
Need help or have additional questions?
We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.