There are a few reasons why some of the devices in your home are not appearing on the In-Home Devices page:
Reason 1: The devices are not powered on or are not connected to the home Wi-Fi.
Because Bark is able to filter the devices connected to your home network, if your child's device is powered off or not connected to the home Wi-Fi, then Bark has no way of knowing it exists.
The good news is, it's an easy fix. Make sure your home devices are powered on and connected to the home network. Once they are, you should see them appear under Unmanaged. Then, you can identify the devices and assign them to the applicable child profile.
Reason 2: The Bark Home or Bark router is unplugged.
If the Bark hardware is unplugged, you will notice it will look like this on your dashboard:
To fix it, you will need to reconnect your Bark hardware.
After some time, it should start displaying all devices that are powered on and connected to the home Wi-Fi network.
Reason 3: Device is already assigned to a profile.
If you are looking for a device in the Unmanaged list and cannot find it, it's possible you may have already assigned that device to a child profile, the shared devices profile, or ignored the device.
To determine whether that's the case, navigate to me.bark.us on the device you are looking for. This will display what profile the device is assigned under. For more information on identifying devices, click here.
Reason 4: Device has been named incorrectly.
It's possible you may have accidentally named the device the wrong thing.
To check to see if that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's unique MAC Address and Name, allowing you to tell if you accidentally named it the wrong thing. For more information on identifying devices, click here.
Reason 5: Device has been accidentally merged with another device.
It's possible you may have accidentally merged two devices thinking they were the same device.
To determine whether that's the case, navigate to me.bark.us on the device you are looking for. This will display the device's MAC Address(es). If there are multiple MAC Addresses, then you'll want to use Method 2 in this article to determine if you've merged the wrong things together.
If you conclude that you accidentally merged two completely different devices, click here for steps on splitting them up.
Reason 6: (Bark Home Only) You have a complex network setup or mesh network.
There are plenty of mesh networks and complex network setups that support the Bark Home. You may just need to adjust certain settings in your network so that the Bark Home is able to reliably identify individual devices.
One way that you may be able to tell that your network settings may be the culprit is if all of your home devices display the same exact MAC Address when visiting me.bark.us on each device. If that's the case, please reach out to us with your router model and a description of your network setup so that we can best assist.
Learn more here: Bark Home & Different Network Setups
Need help or have additional questions?
We are happy to assist! Reach out to Bark Support, and we'll help every step of the way.
